New Study Reveals ‘Hidden ROI’ of Capture-Driven Business Process Automation

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In a new white paper by Mainstay Salire, the benefits of capture-driven process automation are examined with a focus on savings and value-generators that businesses frequently overlook. Project leaders say that accounting for this “hidden ROI” allows them to build a more powerful business case that gets their projects noticed — and funded — sooner.

As businesses battle continued economic pressure, project leaders are facing intensified scrutiny of their capital spending projects, including new investments in business-process automation. But as a new white paper, Capturing the Hidden ROI of Document-Driven Process Automation, shows, businesses are discovering that the returns from many of these investments are far greater than commonly understood.

“Companies across a range of industries report that the true ROI of such investments can be exponentially higher when you factor in the broader spectrum of savings that flow from an intelligently deployed process automation solution,” says Attie Vandermerwe, director, Mainstay Salire, the market research firm that authored the report.

Mainstay Salire specifically examined the business benefits from projects involving capture-driven business process automation, a set of technologies that help organizations scan, index, extract, and distribute information from paper and electronic sources. These solutions generate substantial savings by eliminating most manual document-driven processes — a burden that is estimated to cost most organizations some $4,500 per knowledge worker per year, or as much as 15% of revenue.

But as companies across an array of industries report, the full ROI of process automation becomes clear only when you factor in the “hidden” savings that can push returns even higher. These include:

  •     Lowering the risk of regulatory noncompliance
  •     Supporting business growth without adding staff
  •     Avoiding the cost of expensive EDI solutions
  •     Ensuring speedy integration of acquisitions
  •     Driving greater customer satisfaction and loyalty
  •     Empowering employees and vendors
  •     Enabling smarter decision-making

The report, commissioned by Kofax plc, found that factoring in the value of these additional benefits makes the decision to invest in capture-driven process automation even more clear-cut — and more urgent — than most businesses realize. When project sponsors understand and communicate these wider benefits, the report concludes, they increase the chances of project approval and ensure that the full value of capture-driven process is realized after implementation.

“The real risk is not investing in business process automation,” says Denise Rueb, senior director, Industry Solutions Marketing, Kofax. “More often than not, organizations that do nothing end up in a continuous struggle, unable to leverage the long-term benefits automation provides, such as increased productivity and processing speeds, better support of compliance standards and reduced operational costs — all of which deliver a rapid, measurable ROI to enterprises. Even more troubling, these organizations may end up facing leaner, more agile competitors that proactively embraced process automation.”

Download the white paper Uncovering the Hidden ROI of Document-Driven Process Automation:

About Mainstay Salire

Mainstay Salire (formerly Mainstay Partners and Salire Partners) is a recognized leader in quantifying and communicating the value of business and technology investments. Mainstay Salire serves as an independent advisor to some of the most admired companies in the world. Visit


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Attie Vandermerwe
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