Achieving this certification is a key differentiator in the marketplace for Decision First. Our customers can be confident that they are receiving the highest quality of support for their SAP BusinessObjects implementations
ATLANTA, GA (PRWEB) January 12, 2012
Decision First Technologies (DFT), an SAP® gold channel partner, announced today it has achieved Partner Center of Expertise certification from SAP AG. Following an extensive audit of its service and support organization, DFT has been verified as offering support to its customers in accordance with SAP’s current technical and organizational standards. As the recipient of multiple awards from SAP and/or Business Objects, including the SAP BusinessObjects™ Solution Provider Partner of the Year award, DFT has extensive knowledge in the technology and processes needed to effectively implement business intelligence solutions and provide continued technical support. DFT will have full accountability for the resolution of incidents, acting as the customer’s single point of contact.
The Partner Center of Expertise certification is a support center certification offered by the SAP Active Global Support organization, supported by SAP’s Partner Services Delivery team. It covers a channel partner’s entire support center, including support staff, support processes and infrastructure. Certification validates that a channel partner’s support organization fulfills the minimum requirements needed to provide high-quality support services to its customers for SAP BusinessObjects solutions. The certification will become mandatory for all partners selling, providing and delivering compliant customer support processes.
“Achieving this certification is a key differentiator in the marketplace for Decision First,” said Scott Golden, co-founder and vice president of Services, DFT. “It clearly shows that our support and services operations comply with SAP standards. As such, our customers can be confident that they are receiving the highest quality of support for their SAP BusinessObjects implementations.”
To qualify for this certification, DFT uses SAP Solution Manager as a key element of its support infrastructure, helping ensure the support staff is working with the latest details and status of each incident. All incoming issues, both technical and non-technical, will be resolved by DFT support.
“Offering direct support to our customers allows us to provide a more comprehensive and integrated level of service,” said Taylor Courtnay, co-founder and vice president of Sales, DFT. “In the past, we became familiar with the customer’s environment through the sales cycle and then more intimately involved through service engagements. This new level of participation, through support, will help ensure the success of each of our customers.”
Partner Center of Expertise certification is valid for two years. For more information on DFT’s customer support program, visit http://www.decisionfirst.com/support.
About Decision First Technologies
Decision First Technologies is an Atlanta-based software provider and professional services company specializing in delivering end-to-end business intelligence solutions to its customers. An SAP gold channel partner, DFT resells and offers certified consulting and training for SAP BusinessObjects solutions. With over 10 years of experience, DFT has helped hundreds of companies make better business decisions, dramatically reducing costs, increasing revenues and boosting profits. For more information on Decision First, visit http://www.decisionfirst.com/
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