New York Empire State Development Awards ShoreGroup 10-year Multi-million Dollar Incentive to keep CaseSentry® Software Platform Development & Support Teams in NY

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ShoreGroup announces decision to double its software development and network support facility in Syracuse, NY, and is recognized by New York State as key potential contributor to growth and capital investment in the Upstate Region

ShoreGroup, Inc., a premier professional services and software solutions firm, in conjunction with an award from New York State and Empire State Development, today announced that ShoreGroup will be investing in the expansion of its software development platform and network support operations teams and facilities in New York State.

“We wanted ShoreGroup’s talent pool and investment dollars to remain in New York and were unwilling to lose them to another state,” said Ray Lawrence, the Economic Development Program Administrator for Empire State Development. “ShoreGroup continues to shine as one of our growing companies in New York, continuing to make capital investments and continuing to add jobs in an economic environment where few others are doing so, and we want companies like ShoreGroup to grow here for years to come. We have made a ten year, multi-million dollar commitment to ShoreGroup and look forward to many more years of their management continuing to help lead the way toward full economic recovery in our state.”

“New York has been our home for over a decade, and the Syracuse area is fertile with software development talent, especially in the areas surrounding Syracuse University,” said Alan Bendes, ShoreGroup’s CFO. “Our CaseSentry network and application management platform was born in Syracuse and continues to blossom here. It is becoming an industry standard, having been selected as the best-of-breed solution by many of the largest enterprises around the globe, as well as being selected as the solution of choice by our channel partners for providing a solution to their enterprise contact center customers. New York State made it clear in words, actions and incentives that they wanted us to achieve our growth plans in New York, which made the decision a clear choice for us to invest for growth here as opposed to considering other potential locations.”

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications, contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service processes within complex networked environments. The company's ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup's management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup's Sextant™ Contact Center Analytics solution provides the operational and business visibility that enterprise contact centers require to drive performance and efficiency.

ShoreGroup's professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company's expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup's services are backed by solid industry credentials.

Additional information about ShoreGroup’s products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and Sextant™ and THE ART OF IP™ are trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.


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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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