UpSellit Automated Chat Release Boasts Dynamic Knowledge for Improved Customer Recovery

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UpSellit, the industry leader in automated chat solutions for customer recovery, announces the 2012 release of its SmartAgent® chat technology. While the integration of UpSellit's Dynamic Knowledge technology has proven to be the most anticipated update of the release, clients will also notice improvements to SmartAgent's personality, vocabulary, and engagement methodologies.

Automated Chat for Customer Recovery

New SmartAgent Automated Chat Boasts Dynamic Knowledge

It has been a while since we've done a SmartAgent release of this magnitude, and I'm very excited to see the impact it is already having on both the quality of our conversations, and our sales performance.

UpSellit, the industry leader in automated chat solutions for customer recovery, announces the 2012 release of its SmartAgent® chat technology. While the integration of UpSellit's Dynamic Knowledge technology has proven to be the most anticipated update of the release, clients will also notice improvements to SmartAgent's personality, vocabulary, and engagement methodologies. Averaging about 50,000 conversations per day, SmartAgent automated chat engages abandoning site visitors to answer frequently asked questions and address customer concerns for intelligent customer recovery.

"It has been a while since we've done a SmartAgent release of this magnitude, and I'm very excited to see the impact it is already having on both the quality of our conversations, and our sales performance," commented Chris Wampler, UpSellit Co-Founder, CTO and creator of SmartAgent Chat technology. "In addition to over 300 new personality responses, a couple hundred inclusions to our syntax database, and some refinements to our engagement methods, we've also been able to include our most significant SmartAgent advancement to date – Dynamic Knowledge."

Dynamic Knowledge allows online marketers to leverage dynamic content feeds that provide real-time updates and comprehensive product or service assistance. With Dynamic Knowledge, SmartAgent can automatically index a company's site content in order to provide the most up-to-date offers, terms, services, product descriptions, prices and more. SmartAgent now has the ability to intelligently search, up-sell or cross-sell products, leveraging a combination of consumer questions, website behavior and purchase history to deliver persuasive product suggestions.

For an example of Dynamic Knowledge in action, you can visit UpSellit.com and ask SmartAgent about the latest news. For a complete list of SmartAgent updates, please write to info(at)upsellit(dot)com

About UpSellit:
UpSellit is a Cart Abandonment Solutions provider that develops custom automated chat, email and survey technologies to increase conversions and deliver valuable consumer insight. UpSellit helps eBusinesses maximize their website traffic using strategic engagement solutions that provide assistance, capture remarketing data, and gather non-customer feedback.

For more information about UpSellit's automated chat, please visit: http://www.upsellit.com/company/news/automated-chat-dynamic-knowledge

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Chris Wampler
UpSellit
1-866-504-9619
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Jeremy Aaronson
UpSellit
1-866-504-9619
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