"ethosIQ, LLC is excited about the market adoption of our new Customer Engagement Platform" Scott Walker, CEO
Houston, TX (PRWEB) January 19, 2012
Customer Engagement Platform Honored for Exceptional Innovation
ethosIQ, LLC announced today that TMC, a global, integrated media company, has named the Customer Engagement Platform as a Customer Interaction Solutions 2011 Product of the Year Award winner. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.
“ethosIQ, LLC is excited about the market adoption of our new Customer Engagement Platform (CEP). More importantly we are invigorated that TMC recognizes ethosIQ’s vision of customer engagement and the capacity to accelerate our customers return on investment,” said Scott Walker CEO, ethosIQ.
ethosIQ’s Customer Engagement Platform(CEP) is a blending of multiple channels like social media within a contact center for enabling a corporate wide engagement model. CEP exposes to enterprises the customers preferred channels and models that increase their customer loyalty. The CEP suite of products includes business intelligence that is empowered with gateways and connectors to market leading solutions like Genesys, Cisco and Avaya by providing a single view of the customer’s interaction regardless of the existing infrastructure. We provide output to external products such as NICE, IEX, and other third party solution providers.
“ethosIQ was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. The Customer Engagement Platform has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and ethosIQ has earned its place with this distinguished honor.”
The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, http://www.cismag.com.
For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.
About ethosIQ, LLC
ethosIQ™ is a full service Business Process Accelerator (BPA) headquartered in Houston, TX with offices throughout the US and Canada. Focused on Fortune 1000 companies, ethosIQ architects and implements enterprise based solutions. For more information please visit http://www.ethosIQ.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com for more information.
TMC is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit http://www.tmcnet.com.
ethosIQ, LLC Contact:
203-852-6800, ext. 228
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