Marion County Public Safety Communications Center, FL Consolidates with TriTech Software Systems

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Consolidation project to lead to faster response times to emergency calls as cost-effectively as possible

TriTech Software Systems, leading provider of public safety and medical transportation solutions, announces that Marion County Public Safety Communications in Florida has selected TriTech’s VisiCAD computer-aided dispatch solution as the cornerstone of its consolidation efforts. Marion County Public Safety Communications currently utilizes VisiCAD for its Fire-Rescue and EMS dispatch operations, and will expand the system to incorporate law enforcement dispatch operations for the Marion County Sheriff’s Office.

“We are excitedly moving forward on our consolidation project with the Sheriff’s Office,” says Karl Oltz, Director for Marion County Public Safety Communications. “By consolidating dispatching personnel and operations under the singular VisiCAD computer-aided dispatch system, we are improving the efficiency and technical capabilities of emergency communications to benefit the general welfare of the citizens throughout Marion County.”

In 2010, the Marion County Commissioners took steps to improve efficiency by approving construction of a 16,000 square foot state-of-the-art communications center for its co-located agencies: Marion County Sheriff’s Office, Marion County Public Safety Communications and Ocala Fire-Rescue. The new communications center expands on their existing 3,000 square foot center to accommodate future growth and ensures continuity of operations with a center built to withstand Category 5 hurricane strength winds. In 2011, in an effort to further save taxpayer dollars and reduce response times, the Board of Commissioners for Marion County and the Marion County Sheriff’s Office unanimously supported an agreement to consolidate the Sheriff’s Office dispatch staff with the existing Public Safety staff.

“From developing business processes, creating standard protocols and undergoing extensive cross-training, the implementation process for the consolidated dispatch system is very thorough,” says Bill McConnell, Manager for Marion County Public Safety Communications.    “TriTech’s project management team has led many consolidation projects, and we are working closely with them to ensure the operational and technical needs of all agencies are being met adequately.”

Currently, Marion County Fire Rescue and Marion County Sheriff’s Office operate their own dispatch systems. When the Sheriff’s Office receives a 9-1-1 call for fire, the call must be transferred to a fire dispatcher to handle the call and re-enter the information into the fire dispatch system, wasting valuable time. With the establishment of the consolidated communications center, all call-takers and dispatchers will be able to operate on the same system. All communication center employees will be cross-trained in fire, law enforcement and medical operations and be able to handle any type of emergency call. Consolidation will eliminate redundant processes to reduce emergency response times.

Implementation of VisiCAD computer-aided dispatch system is currently underway in Marion County with completion targeted for spring 2012. TriTech’s VisiCAD computer-aided dispatch system, the leading solution for public safety consolidation and regionalization projects, is in use at Austin-Travis County (TX), Alachua County Combined Communications Center (FL), San Antonio-Bexar County (TX), Charleston County Consolidated Dispatch Center (SC), and many other leading communication centers.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies. Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market. The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction. TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit


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Jenny Clavero
TriTech Software Systems
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