Swissphone Announces Purchase of Firefighter Response System to Streamline First Responder Processes

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Swissphone has today announced the purchase of the Firefighter Response System, a vital tool to provide firefighters, other first responders and dispatch centers with essential information.

Swissphone has announced the purchase of the Firefighter Response System from Craig Schurter to provide firefighters and first responders with access to essential information prior to and during dispatch. This information saves emergency services considerable amounts of time, resulting in a streamlined, faster response to crises.

According to Michael Koechler, Director of Swissphone North America, “We are very excited to have come to an agreement with the former owner of the Firefighter Response System ( The product adds a lot of value to our customers and we are determined to implement many more features that will help firefighters improve their response time even further. We are also happy that Craig Schurter, former owner of the system and a firefighter, agreed to help us on a consultation basis with our efforts. Together, we will bring the alerting and response system to the next level.”

Craig Schurter, former owner of the Advanced Firefighter Response System, says, “I’m very excited for our current and future subscribers with the acquisition of the Firefighter Response System by Swissphone, and I look forward to working with the Swissphone team to enhance and grow the Firefighter Response System."

Traditionally, firefighters and dispatch centers do not know if enough personnel are available to react to a call until emergency personnel arrived at the fire station. Once there, the rescue team would then need to request additional resources and personnel, further lengthening the time to reach the emergency. Combined with the time required to reach the fire station, this situation could add 15 minutes to first responder and firefighter response times.

The Firefighter Response System gives dispatch centers and commanders the ability to know who is responding in real time through a variety of methods. While some competitive products only allow firefighters to respond via telephone, the Firefighter Response System provides the means for firefighters and commanders to respond in multiple ways, depending on how the alert was received and how they became aware of the alert. For example, if the alert was received via Swissphone’s digital POCSAG RES.Q pager, first responders can submit information directly through the pager via GPRS. If the alert arrives via a standard pager, first responders can press a single button on a standard phone to relay information.

Alerts can also be received via SMS text message and users can respond via an Internet link or via text message. Users at the fire station when the alert goes out can update their status directly through a computer or other connected device. Swissphone also has plans to develop Android and iPhone apps.

Dispatch center personnel and commanders have access to all of the transmitted information via personal computers, tablet computers, mobile phones, or any other device that is connected to the system, allowing instant access to first responder information and no need to wait at the fire station for the arrival of other members or to request additional resources.

Additionally, fire stations can also setup scheduling systems that allow firefighters and first responders to call ahead and mark their availability in the system so that dispatchers know even before an incident occurs whether enough personnel will be available. Swissphone’s patented technology provides commanders and dispatch centers exclusive access to an immediate overview of total available responders for multiple fire stations or first responder groups.
To find out more about the Firefighter Response System or Swissphone, visit

About Swissphone: Swissphone was founded in 1969 as an international consortium with subsidiaries in France, Switzerland, Germany, Austria and the US. Since that time, the company has become an industry leader in alerting system solutions, command and control, and safe communication for first responders, firefighters and other emergency response services.


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Michael Koechler
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