CSG (Culture.Service.Growth.) Grows San Antonio Call Center; Creates More Than 150 New Jobs

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America’s leading veteran-owned contact center outsourcing firm, plans to add at least 150 new positions over the next two months to support new and existing contracts.


After adding almost 70 employees in 2011, CSG (Culture.Service.Growth.), America’s leading veteran-owned contact center outsourcing firm, plans to add at least 150 new positions over the next two months to support new and existing contracts. CSG currently supports several Fortune 500 companies, and has announced agreements with two more Fortune 500 clients. The company’s expertise in call center operations, Service 1st culture and dedication to U.S. military veterans has contributed to its rapid growth.

“It's great to see that so many companies are realizing the critical role that the call center plays in customer loyalty, and are making the investments to ensure their success,” said CEO Tim Montgomery. “Our competitive advantage is our focus on our front-line associates—it’s what clients find attractive about CSG.”

CSG’s focus on employee engagement was developed by its founders and leaders, service industry veterans who have deep expertise in the call center space and who have helped to shape the world’s most celebrated service organizations. “Having learned what it takes to create a culture of service and high quality, we are building something very special at CSG,” said Tim Handren, President and COO. Handren helped to shape the support culture while the COO at USAA, one of the world's most respected financial services company. “We have a passion for our employees, and the resulting esprit de corps is like none I've ever seen. As more call center jobs return to America, our desire is to create a ‘home away from home’ for employees who are looking for variety and unique opportunities to grow.”

CSG operates exclusively in the United States, and is expanding its operations to multiple sites:

  • CSG currently has call center contracts with three of the top 10 P&C insurance companies in the United States, and is opening a brand-new proactive sales call center in San Antonio. The company is looking for 100 General Lines P&C licensed agents with call center experience, or those applicants able to pass a licensing exam in the next two weeks.
  • CSG is also hiring for more than 50 new call center positions in its service call center.

Interested applicants can submit an application at http://www.csgcareers.com
About CSG: CSG is a certified veteran-owned small business (VOSB). Founded by two of the most experienced and respected experts in customer service and contact center management, CSG offers affordable, world-class outsourcing solutions to organizations committed to delivering high-quality customer experiences. CSG has grown considerably over the past 12 months and is committed to delivering an outsourced operation that is unsurpassed in quality. CSG has retained highly experienced leaders with track records of successfully delivering superior call center results, best in class operational efficiency, and employee-centric culture development. Having served as advisers to some of the world’s most recognized and celebrated customer care organizations, CSG’s services include contact center outsourcing, back-office outsourcing, and consulting.

For more information, please visit http://www.cultureservicegrowth.com.


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Jennifer Ferril
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