Knowing our clients are satisfied with their home care services is a great indicator that other clients and referral sources will be satisfied as well, said Ryan Coker.
Charleston, SC (PRWEB) January 22, 2012
Home Care Assistance of Charleston, the premier provider of in-home care for seniors, is proud to announce its Home Care Pulse Certification. To achieve this certification, Home Care Assistance of Charleston was reviewed on a monthly basis in the following areas to measure overall quality care and client satisfaction: loyalty, benchmarking improvements, caregiver performance, caregiver morale, agency incentives and caregiver rewards.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
Home Care Assistance took steps prior to becoming Home Care Pulse certified to ensure client satisfaction and quality care. For example, care plans are tailored to clients’ individual needs, including around-the-clock live-in services, with the understanding that each individual has different requirements that need to be met in a specific way. Clients are also expertly matched with a thoroughly trained, screened and conscientious caregiver who can provide this one-on-one assistance with:
- Meal preparation
- Light housekeeping
- Medication Reminders
- Shopping & Errands
- Incontinence, Bathing, Dressing
All Home Care Assistance caregivers are highly experienced, rigorously-screened, bonded, insured and covered by Worker’s Comp (meaning clients have no liability for employee injury in their home). Background checks are performed regularly including local and national criminal records, state elder abuse registry, driving records, employment authorization verification and random drug screenings. A nurse aid practice exam is also administered to test each caregiver for competency and conscientiousness.
“Knowing our clients are satisfied with their home care services is a great indicator that other clients and referral sources will be satisfied as well,” said Ryan Coker, District Manager of Home Care Assistance of Charleston. “A lot of our energy and efforts go toward talking with our clients and their families to ensure their needs are met and their expectations are continuously exceeded.”
Every year, more adults are seeking caregiving services for their aging parents. The 85 and older population is expected to triple by 2050. Families will increasingly turn to trusted and respected brands like Home Care Assistance to help their loved ones age safely and happily at home.
If you are interested in learning more about Home Care Assistance of Charleston, please visit us at http://www.Charleston-HomeCare.com. To speak with a care manager, please call (843) 216-9915.
ABOUT HOME CARE ASSISTANCE
Home Care Assistance, North America’s leading provider of in-home senior care, specializes in around the clock live-in care. Our proprietary Balanced Care Method caregiver training program emphasizes healthy nutrition, mental stimulation and other components of senior wellness. A Franchise500® Company, Home Care Assistance has received numerous industry awards from Entrepreneur, The Franchise Times and Franchise Business Review. We are actively recruiting talented new owners into our franchise network. For more information about Home Care Assistance and available franchise opportunities, please visit: franchise.homecareassistance.com or http://www.homecareassistance.com.
ABOUT HOME CARE PULSE
Home Care Pulse was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies. Recently Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry. Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty. Visit http://www.homecarepulse.com for more information.