Accurate detection of AMD and Voicemail Beeps allow the Dialer to run effective IVR driven outbound notification services.
Fredericton, NB (PRWEB) January 23, 2012
Indosoft Inc., developers of Q-Suite, the leading Contact Center Software Suite for Asterisk, announces the release of AMD and Voicemail Beep Tone recognition functions within its Dialplan Builder. These functions provide an effective method for determining if an outbound call has been connected to a live person or an automated recording system. Through this enhancement, Q-Suite provides a simple mechanism for launching voice broadcasting and notification services, by combining its outbound Dialer and powerful IVR capabilities. Businesses setting up Asterisk based contact center operations using Q-Suite, can now quickly deploy and run well managed outbound IVR notification services as a part of their customer contact operations.
The Dialplan Builder within Q-Suite is a powerful drag and drop GUI tool to setup call-flow, call routing and call control using a WYSIWYG editor that takes the mystery out of building formidable IVR applications. It provides access to Asterisk Dialplan functions as well as Q-Suite ACD functions. AMD and Tone detection based on Lumenvox Speech Engine provides accurate detection of Answering Machine and voicemail beeps. AMD and Voicemail Beep Tone detection capabilities are made available as Dialplan functions through the implementation of Asterisk Speech Recognition API using UniMRCP, a standards-based connector.
Q-Suite with its powerful Dialer and campaign management capability, allows setting up of list based outbound Notification Services. Call Center program managers can schedule and efficiently manage these campaigns through Q-Suite’s contact center list management tools. During the Dialer operation, successful connects can be routed to any IVR to play notification messages setup through the Dialplan Builder. The accurate detection of AMD and Voicemail Beeps will allow the Dialer to leave voicemails properly. Q-Suite’s Campaign and List Management features help to optimize the performance of outbound IVR notification campaigns, resulting in increased productivity and better lead penetration.
“The implementation of Asterisk Speech Recognition API through UniMRCP makes available powerful speech recognition functionality provided by well established Speech Recognition Engines. The Dialplan Builder and the Dialer driven contact management system within Q-Suite allows quick execution of powerful outbound IVR campaigns,” said Gabe Bourque, CEO at Indosoft. “Customer contact operations using Q-Suite can unleash impressive IVR applications with the availability of powerful speech recognition functions within the Dialplan Builder. Such out-of-the-box tools within Q-Suite’s call center software empower contact center operations immensely.”
Q-Suite is an advanced Call Center Suite with ACD and Dialer software for Asterisk. The combination of Q-Suite and Asterisk provides a powerful and cost-effective contact center and telephony platform. With the availability of speech recognition functions, organizations can automate customer interactions and enhance productivity of their contact center operations.
About Indosoft Inc.
Indosoft Inc. is the developer of Q-Suite, the leading multi-tenant contact center ACD and Dialer software suite for Asterisk. It has been providing call center software to medium and large contact centers for over ten years with multi-tenant and Cloud enabled deployments around the world. Q-Suite offers a unique ACD with skills based routing and queue prioritization for Asterisk, with .NET and socket library for Computer Telephony Integration (CTI). Q-Suite is also available as a private label contact center technology solution.
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