BigHand wins ‘Best Customer Service’ at The KnowList Awards 2012

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BigHand secures the greatest number of votes to win the category ‘Best Customer Service’ at The KnowList Awards 2012

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The KnowList Awards 2012

We would like to thank our customers for their support enabling us to win The KnowList ‘Best Customer Service’ award, for their involvement throughout our product development process and their regular feedback which shapes the service we deliver.

BigHand, the market leading voice productivity software vendor in the global legal and professional services sector, has today announced that it has been awarded ‘Best Customer Service’ at The KnowList Awards 2012. The awards recognise the outstanding achievements of law firms and technology vendors across the legal industry.

The category ‘Best Customer Service’ comprised six vendors and BigHand took the title based on the number of votes cast by professionals across the legal community. The award was announced at a prestigious ceremony held Thursday 19th January in central London.

Stephen Brown, Client Services Director, BigHand, comments:

"We are delighted to have been named ‘Best Customer Service’ at The KnowList Awards 2012 ahead of very strong competition. It is fantastic recognition of our commitment to provide high quality customer service and expertise via our account management, delivery and technical support teams. We would very much like to thank our customers for voting for us, we enjoy working with them and look forward to delivering even more for our customers globally during the coming year.’’

Jon Ardron, Chief Executive Officer, BigHand, comments:

‘’BigHand continues to raise the bar in terms of the level of service and support we deliver to our customers. We would like to thank our customers for their support enabling us to win The KnowList ‘Best Customer Service’ award, for their involvement throughout our product development process and their regular feedback which shapes the service we deliver. As the legal regulatory landscape evolves, we will continue to deliver a proposition that enables firms to work more efficiently and deliver even greater value to their customers.’’

Ben Mills, Managing Director, EMEA Legal & Professional Services, BigHand, comments:

‘’On behalf of all at BigHand I would like to extend our most sincere thanks to our customers. To win The KnowList ‘Best Customer Service’ award amid such a strong field is a huge accolade of which we are immensely proud. That said we are certainly not resting on our laurels. We will continue to improve and I would encourage any firms using alternative dictation systems to talk to our customers to find out what sets BigHand apart.’’

About BigHand
The BigHand Group supports over 142,000 professionals globally, across 1,300 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner and Elite BlackBerry ISV Partner, and was voted winner of the Australasian Legal Business Magazine’s Dictation & Transcription ‘Service Provider of the Year 2010’ and ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. Further info is available at http://www.bighand.com.

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Jo Greenway
BigHand
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