Medical Business Resources Motivates Staff to Continue their Education

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Medical Business Resources (MBR) motivates its highly-qualified account billing specialists to continue their learning by offering education reimburement and wage increases.

“It helps us to attract driven billing professionals who want to advance their careers, and develop professionally, and it ensures we have highly qualified and certified staff.”

Medical Business Resources (MBR) announces 75 percent of its account specialists are American Association of Healthcare Receivables Management (AAHAM) certified with a pass rate of 80 percent—twice the national average.

“In a highly competitive industry, it’s important for companies to set themselves apart. At MBR, we do that through education and certification of all our specialists,” Senior Analyst and Trainer Penny Weide CPAT, CCAT, CCT said.

MBR requires all staff to pass the Centers for Medicare and Medicaid (CMS) certification in the areas of fraud and abuse and HIPAA compliance. The company also encourages employees to become trained through the AAHAM certification program, which includes Certified Clinical Account Technician (CCAT) and Certified Patient Account Technician (CPAT) training.

Before taking the test, MBR’s staff is pre-certified through a rigorous training and pre-testing process to prepare them for the exam. As an added incentive to become certified, MBR reimburses staff for the cost of the exam, as well as offers wage increases to employees who pass with a 70 percent or better. “The benefit of our reimbursement policy is twofold, Weide said. “It helps us to attract career-driven billing professionals who want to develop professionally, and it ensures we have highly-qualified, certified staff.”

In this era of unsustainable healthcare costs, more healthcare organizations are opting to outsource their accounts receivables (AR) to companies like MBR, that not only provides in-depth AR analysis and software tools, but also employs an entire extended business office staffed with people who have years of billing and collections expertise as well as these additional certifications

Weide predicts that by February 2012, 99 percent of MBR staff will be fully CCAT and CPAT certified.

Medical Business Resources, Inc. (MBR) is a comprehensive revenue cycle management company that provides hospitals and physicians with revenue cycle solutions to increase payments from insurers and dramatically improve net cash receipts.


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Maribeth Neelis
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