Storage Network Advantage (SNA) & SiteLink Partner to Launch Collections Manager Software

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Storage Network Advantage, LLC (SNA) developed and launched SNA Collections Manager in partnership with USA Direct Response LLC and SMD Software, provider of SiteLink. SNA Collections Manager provides automated collections notifications to past due self-storage tenants via phone call and SMS text message. SNA Collections Manager is fully integrated with Sitelink Web Edition and in Q2 2012 will offer the ability to send SMS messages through Sitelink for non-collections related events.

Storage Network Advantage, LLC (SNA) and SiteLink Partner to Launch Collections Manager Software. SNA developed the SNA Collections Manager to reduce bad debt and increase cash flow without adding labor cost.

“We tested the service for thirteen months at our Westport Properties, Inc (WPI) stores with impressive results,” said Drew Hoeven, Principal at SNA and WPI. “All self-storage operators can instantly launch our technology to contact tenants outside of normal office hours at virtually no additional expense. SNA’s collection system dramatically reduces bad debt at a fraction of the cost of traditional collection methods. ”

SNA Collections Manager combines hardware and software technology to interface seamlessly with SiteLink self-storage software and transmit phone and SMS text messages to past due tenants.

“For pennies per call we are contacting tenants and collecting payments at all hours of the day, even outside of office hours,” said Howard Pryor, Regional Manager with WPI. “With the help of SNA Collections Manager we reduced our bad debt by an average of $504 per location each month in 2011. The automated system prevented any additional labor cost.”

SNA Collections Manager increases cash flow while reducing bad debt and payroll expenses. SNA can integrate with various web-based management programs and has formed a partnership with Sitelink that will begin to offer the ability to send SMS messages for non-collections events such as marketing, thank you, reservations notification, or birthday messages; these additional services will launch in Q2 2012.

“SNA’s automated feature reduces the number of units going to auction without added payroll cost,” said Markus Hecker, SiteLink’s COO. “SNA Collections Manager SMS texts and calls tenants during the hours when they are most accessible. The integration between SiteLink and SNA prevents storage operators from extending office hours to contact tenants.”    

SNA Collections Manager makes automated collection calls and sends text messages as late as 8:45 PM each night and as early as 8:00 AM. Automated calls reach tenants outside of traditional storage office hours when they are usually available to make a payment. For the first time, self-storage customers can pay via phone immediately to clear their past due balance.

The seamless integration between SiteLink and SNA sends balances, tenant names, and phone numbers from the management software to the call system and posts real time stamped notes in Sitelink following each call.

SNA worked with USA Direct Response LLC and SMD Software to provide seamless integration which allows for real time past due tenant data to be loaded into Collections Manager and for SNA Collections Manager to add notes to the tenants account detailing the result of the call. All of this is done with the savings in bad debt typically equaling over 5X the cost of the system.

A free informational webinar will be held on February 7th, 2012. Register for the webinar or contact SNA: or call 1-800-561-9912.

About Storage Network Advantage, LLC

Storage Network Advantage launched in September of 2010 to leverage buying power for small and midsized self storage operators around the country. SNA currently has 800 + members and 20 + vendors. The network is currently run by owners, for owners. SNA differs from other buying groups as WPI utilizes every vendor partner for our daily operations.

About SiteLink

With more than 5,000 installations worldwide, SiteLink Web Edition is one of the most popular web systems in the self-storage industry. More than 65 of the top 100 operators run Web Edition today. Web Edition’s popularity stems from its user-friendly and reliable design. Web Edition is highly scalable and easy to deploy. At no additional charge to users, Web Edition integrates with other platforms such as smart phones, websites, listing services, INSOMNIAC KIOSKS and central mail providers. Powerful features like revenue management, integrated CRM, email and texting allow users to grow revenue and lower their cost of ownership. The company’s commitment to service, continuous updates and product quality have made Web Edition a favorite among single- and multi-store operators alike.


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