ISOdx Solutions Named as Finalist in 2012 Stevie® Awards for Contact Center Solution - New Version

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6th annual awards will be presented on February 27 in Las Vegas

ISOdx Solutions

We are thrilled to be once again recognized by the American Business Awards as a finalist for developing this new version of our product

ISOdx Solutions was named a Finalist today in the Contact Center Solutions category in the sixth annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards.

Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 38 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.

ISOdx was designed by support experts to help support experts solve the toughest issues in a fraction of the time previously required. It is the only solution of its kind to harness the power of change isolation and analytics, and it will dramatically improve the efficiency and productivity of support organizations. By using ISOdx, support organizations have reduced their Mean Time to Resolution by 92 percent while simultaneously improving customer satisfaction by more than 300 percent and realizing a 100 percent return on investment in six months or less.

ISOdx 4.3.2 was release in Q3 of 2011 and includes new functionality that allows our product to be seamlessly integrated with any IT Help Desk Ticketing System by leveraging the ISOdx standardized Application Programming Interface (API)/Software Development Kit (SDK) With this new functionality, the ability to access the forensic information captured by the ISOdx is made transparent to the end-user taking the support call. They can use the same ticketing system they have always used to access the forensic information critical to resolving issues faster and improving customer satisfaction.

More than 100 members of seven specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 30 - February 10.

“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which will be the first program in which we’ll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”

“Having previously won a Stevie Award for being an IBM/Netezza Most Valued Partner,” we are thrilled to be once again recognized by the American Business Awards as a finalist for developing this new version of our product,” said ISOdx President Anthony (TJ) Felice. “We feel having the ability to seamlessly integrate our product into a company’s ticketing system provides and immense value to the technology support industry, and it is really gratifying to have the advancement validated by such a prestigious organization.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at
About ISOdx Solutions
Designed by support experts for support experts, ISOdx is the first and only proven software tool to combine sophisticated documentation, change isolation and analytical capabilities for the fastest resolution of technology support issues. ISOdx advanced diagnostics gather data before issues arise and puts critical information at a support team’s fingertips before the customer’s first call. ISOdx, winner of a 2011 American Business Association Stevie Award for most valued partner, reduces the time and costs associated with solving problems in any area of your customer’s technology environment. For more information, go to

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at

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Valerie Nixon
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