Customer Feedback Firm, Satrix Solutions, Experiences Significant Growth in 2011

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Trend expected to continue as customer feedback programs remain a top priority for B2B companies in 2012.

Customer Feedback Programs

Customer Feedback Programs

Satrix Solutions has been a tremendous asset to our organization over the past few years.

Satrix Solutions, provider of customer feedback programs, today reported that revenue more than doubled in 2011 as a result of new client acquisitions and expanded relationships with existing clients. The company’s strong growth is expected to continue as executives place greater emphasis on maximizing revenue and profits through formal customer listening programs.

“While 2011 was filled with uncertainty for many companies, it was a successful year for Satrix Solutions on many levels. Our most gratifying accomplishment was the impact we have had on our clients’ businesses,” said Evan Klein, Founder and President of Satrix Solutions. “We are passionate about demonstrating the operational benefits of customer feedback programs. We take great pride in helping our clients realize those benefits by retaining more customers, generating more referrals and accelerating growth. Being perceived as a customer service leader also enables companies to compete more effectively for new business.”

Satrix Solutions uses a systematic approach to gather feedback from existing, former and potential customers. The firm’s best-practice approach to implementing listening programs and ensuring they are driving positive change has resulted in 100% client retention since their founding. “Satrix Solutions has been a tremendous asset to our organization over the past few years. Our leadership team, employees and clients are now acutely aware of the importance we place on client satisfaction,” said Kevin Marcus, President & COO at Ipreo. “Applying the insights shared by Satrix Solutions has helped generate meaningful revenue for our firm and we look forward to our continued partnership.”

Several new clients were welcomed into the Satrix Solutions family in 2011 including Digitaria, a digital marketing and technology agency headquartered in San Diego; TriNet, a San Leandro CA-based provider of human resources outsourcing solutions to small businesses; and medical device company Ulthera, located in Mesa, Arizona. In addition to customer growth in 2011, Satrix Solutions became a certified Net Promoter Loyalty Partner® with Satmetrix Systems and partnered with SoDA, the Society of Digital Agencies, to serve as the exclusive advisor for client satisfaction and feedback programs for its members. Satrix Solutions also welcomed Heather Timney, a strategic marketing specialist, as Manager of Marketing & Public Relations and has recently added an Account Manager to help support the firm’s growing client base.

Maintaining their commitment to educate and inform, Satrix Solutions will continue to share best-practice advice through their quarterly newsletter and author articles and blogs for various industry publications throughout 2012. The firm will also continue to focus on implementing Net Promoter Score® for their clients as a way to measure customer loyalty.

About Satrix Solutions

Satrix Solutions was founded with a singular goal – help businesses maximize potential and opportunity. Organizations rely on the company’s formal customer feedback programs to gather valuable insights from existing, former and potential customers. The analysis and recommendations delivered by Satrix Solutions serves as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, their clients are able to improve customer retention, maximize share-of-wallet and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and is the exclusive strategic advisor on customer feedback programs for The Society of Digital Agencies. The company serves small to mid-size businesses in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. To learn more visit http://www.satrixsolutions.com

®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

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Heather Timney
Satrix Solutions
(480) 773-6120
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