Wowing Your Customers Workshop Helps Improve Customer Care in the Restaurant & Hospitality Industry

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CCN Learning Resources, Enhanced Solutions in Customer Service, will present a workshop on improving customer care practices within the restaurant and hospitality industry. The workshop is open to all staff, supervisors and managers in the restaurant and hospitality industry.

In keeping with its mission to help improve customer care, CCN Learning Resources, Enhanced Solutions in Customer Service, will host a half-day workshop for restaurant and hospitality workers, servers, supervisors and managers, titled, “Wowing Your Customers,” on March 19, 2012.

The Wowing Your Customers workshop is presented by CCN Learning Resources and is sponsored by Customer Care News magazine, The Art Institute of Michigan (Ai) and Logi-Serve, LLC. The workshop is being held at Ai’s campus at 28125 Cabot Dr. in Novi and is geared toward all restaurant and hospitality workers, servers, supervisors and managers. Registration begins at 8:15 a.m. with continental breakfast provided by Ai’s culinary program. The workshop follows from 8:45 a.m. to 11:30 a.m.

“The focus of this course is to provide employees with a strong understanding of the role and value exceptional customer service plays in making an organization successful. Emphasis is placed on how employees’ attitudes, communication and behavior affects customer satisfaction,” says Keith Levick, Ph.D., director of CCN Learning Resources and associate publisher of Customer Care News magazine.

Dr. Levick, currently the CEO of Goren and Associates (an education, executive coaching and consulting firm), has more than 30 years of experience in the training and coaching field and will lead the workshop. The one-day workshop offers participants the opportunity to recognize the value and benefits for consistently delivering exceptional customer service; identify customer service busters and how they affect the entire organization; learn how to avoid being “hooked” by a difficult customer; and learn several skills and techniques to manage the difficult customer.

Pre-register for the seminar by March 12, 2012 and pay only $85 per person. At the door, registration is $125 per person. To register, call 888-438-9528 ext. 808 or go online to Special corporate pricing is available: Gold Package: $60 per person with 10+ employees from one company and Silver Package: $65 per person with 5-9 employees from one company.

About CCN Learning Resources
CCN Learning Resources, along with Customer Care News magazine, is dedicated to improving customer care through education and best hiring practices. CCN Learning Resources is positioned to help companies improve their customer satisfaction ratings by learning how to connect at a much healthier level with customers, staff and management. For more information, call 888-438-9528 or go online to

About The Art Institute of Michigan
The Art Institute of Michigan (Ai) is one of The Art Institutes (, a system of more than 45 education institutions located throughout North America, providing an important source of design, media arts, fashion and culinary arts professionals. The International Culinary Schools at The Art Institutes is North America’s largest system of culinary programs, offered at more than 35 Art Institutes schools. The International Culinary School at The Art Institute of Michigan offers culinary students the opportunity to learn real-world skills and gain hands-on experience to get started in the culinary field.

About Logi-Serve, LLC.
Logi-Serve, LLC.’s products are strategic weapons for corporate and organizational advancement. Its pioneering Logi-Serve™ Service Excellence (Logi-Serve) screening and development tool was built from the ground up to provide a more precise way to predict and develop service and sales excellence. Logi-Serve™ offers two innovative patent pending systems including a Visual Logic™ storyboarding platform and a Triangulation™ science testing methodology that allows companies to assess people more quickly and precisely, pinpointing service ability and predicting performance outcomes. Logi-Serve™ has already received recognition and awards, including receiving a Top 10 Ranking as an “Awesome New Technology” by the 2011 National HR Technology Conference leadership as well as the 2012 Publisher’s Choice Product of the Year Award by Customer Care News magazine. For more information view the Logi-Serve website at or call 1-800-698-0403.


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Jamie Rawcliffe
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