In 2012 the cost of missed NHS appointments is rising but help is at hand with Direct Enquiries online Wayfinding solutions

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New figures obtained by the press on 16 January 2012 show that missed appointments are costing the NHS up to £800 million a year. To assist the NHS in maximising cost efficiency Direct Enquiries (http://www.inclusivebritain.com) provides online Wayfinding solutions for patients and visitors to use. These solutions provide pictorial plans of whole buildings allowing people to see car parks, the most accessible entrances and routes to specific clinics or wards.

www.inclusivebritain.com

“Our mission is to minimise risk and maximise cost efficiency for our NHS clients. By providing Wayfinding solutions we feel we go some way to assisting the NHS to save money every year,” says Grant Kennedy, MD of Direct Enquiries Ltd.

New figures obtained by the press on 16 January 2012 show that missed appointments are costing the NHS up to £800 million a year. Additional money is wasted trying to track down patients and rearrange bookings.

The money lost as a result of missed appointments is equivalent to 1% of the total health budget. It could pay for the cost of a new hospital or 115,000 hip replacements, cataract surgery for 800,000 people or 110,000 heart bypass operations.

Direct Enquiries work on hundreds of NHS buildings, providing online Wayfinding solutions for patients and visitors to use. These solutions provide pictorial plans of whole buildings allowing people to see car parks, the most accessible entrances and routes to specific clinics or wards. This information benefits all visitors but specifically those with access requirements or those whose first language is not English. The detailed plans, photos and access information build patient confidence and reduce anxiety.

“Our mission is to minimise risk and maximise cost efficiency for our NHS clients. By providing Wayfinding solutions we feel we go some way to assisting the NHS to save money every year,” says Grant Kennedy, MD of Direct Enquiries Ltd. While collecting this comprehensive information Direct Enquiries are able to provide to NHS Trusts risk audits and electronic reports around Part M, Fire Risk and Health and Safety.

Local NHS organisations make their own arrangements for preventing and dealing with missed appointments. Ian Frame, Executive Director for Personnel and Development, South Tyneside NHS Foundation Trust says, “Accessibility is a top priority for us and there is definitely a demand for this level of service amongst our disabled patients. Each visitor to the hospital needs to know exactly where their appointment is and how to get there. This technology will help reduce any anxiety or stress caused by ending up in the wrong department or arriving late”.

For more information and to view our Wayfinding solutions visit http://www.inclusivebritain.com or http://www.inclusivelondon.com and select Accessible Healthcare.

For further information, contact:

Sandra Ingham, PR and Marketing Manager
T: 01344 360101 E: Sandra.ingham(at)directenenquiries(dot)com

Notes for editors
New figures obtained by the press on 16 January are quoted in the Daily Telegraph:
http://www.telegraph.co.uk/health/healthnews/9016742/No-show-patients-should-be-charged-says-Clegg-adviser.html
Direct Enquiries Ltd
Direct Enquiries deliver solutions to businesses to help manage risk and optimise revenue opportunities. Offering a range of flexible solutions that can be tailored to their needs, Direct Enquiries services will enable businesses to:

Manage Risk - Compliance

  • Identify and manage compliance risks for Part M of Building Regulations - Access and use of buildings
  • Identify and Manage compliance risks around Fire Safety
  • Identify and manage compliance risks around Health & Safety
  • Transform facilities and property data into meaningful and actionable information to support and validate decision making with our Web Based Reporting tool, FM Reporting
  • Provide training solutions to ensure employees are disability competent

Maximise Potential - Communication

  • Develop new marketing and communication channels to people with specific access requirements such as disabled and older people and parents with buggies
  • Deliver positive performance around diversity to support the corporate social responsibility agenda

Visit http://www.directenquiriesltd.com
What is MITIE?
MITIE is the strategic outsourcing and energy services company. What does that mean in practice? MITIE manages facilities, energy and properties for clients across the UK and beyond.

MITIE works with clients in three ways; some take full advantage of the whole range of expertise, others may only need one aspect of what MITIE does:
Strategy and consultancy
+ Facilities and energy management
+ Service delivery

MITIE’s strategic input can add value at the highest level by helping clients to manage their assets, while MITIE’s practical management expertise can save customers money and reduce their carbon emissions. MITIE works with a vast number of clients in every industry across both the public and private sectors and delivers the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than you probably think. MITIE is a big company with big ambitions – a leading FTSE 250 support services business, with more than 62,000 people, revenues of £1.9bn, and a reputation for being the best.

Visit http://www.mitie.com

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Sandra Ingham
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