Service Management 4.0 is driven by the fundamental belief that developing a closer relationship with your customers will enable greater customer loyalty and satisfaction, thus improving your bottom line.
Saratoga Springs, NY (PRWEB) January 31, 2012
Jolt Consulting Group, a provider of transformational business and technology services for the customer service industry, today released a whitepaper outlining the capabilities of a next generation service management platform. The whitepaper is entitled, “Service Management 4.0 – The Future Service Management Platform”.
Service management systems have emerged as critical platforms that enable companies to better connect with customers and develop deep customer loyalty in a hyper-competitive global economy. Strong service management platforms can provide a means of differentiating products, while at the same time handsomely contributing to the bottom-line for many profit-centric service entities. Despite the investments many organizations have made in service management systems over the last 10-15 years, the rapid evolution of technologies that directly impact the business of service such as expanding mobile bandwidth, explosion of social media, and cost-effective application delivery models are forcing organizations who view service as a critical element in their strategy to consider the future needs of their service management platform. Service Management 4.0 – The Future Service Management Platform outlines the key components that service organizations and technology providers to the service industry must consider as they think about future investments.
“Service Management 4.0 isn’t simply a blueprint driven by advancements in technologies that are interesting or cool”, stated Jeff Oskin, President of Jolt Consulting Group. “Service Management 4.0 is driven by the fundamental belief that developing a closer relationship with your customers will enable greater customer loyalty and satisfaction, thus improving your bottom line, and this publication offers the service industry a blueprint to realize closer customer connections.”
A copy of the paper may be obtained from the Jolt Consulting Group website by clicking here.
About Jolt Consulting Group
Jolt Consulting Group is a provider of transformational business and technology services for a wide range of businesses within the customer service industry. Jolt Consulting Group enables service organizations, as well as technology providers targeting service providers, to operate more efficiently, accelerate their growth, and have a deeper understanding of their customers. We provide a range of services from process consulting & optimization, to technology selection & deployment, to change management, to development of advanced eLearning capabilities, and large scale program management. The result is the ability of our clients to achieve their strategic visions and realize greater levels of profitability and financial performance. Jolt Consulting Group possesses 20 years of practical experience running service organizations, as well as leading technology companies targeting the service industry. Jolt Consulting Group is headquartered in Saratoga Springs, NY. For more information visit our website, our blog or subscribe to our newsletter.