“Interaction with thousands of customers worldwide showed us the need for a dedicated, secure and unseen communication tunnel that would connect the people critically important to your business with your staff which can make things happen right away."
Springfield, VA (PRWEB) January 31, 2012
New option gives VIP customers 24x7 access to dedicated personnel no matter where they are --
IceWarp, the global messaging and collaborations solutions provider, announced the Direct Chat Technology for LiveWebAssist, its business chat solution. The new offering provides VIP site visitors with dedicated access to key decision-making or emergency support personnel. Through this option, the customer can reach the important contacts no matter where they are – at their desktop, off-site, or on the road.
“Interaction with thousands of customers worldwide showed us the need for a dedicated, secure and unseen communication tunnel that would connect the people critically important to your business with your staff which can make things happen right away,” says Ladislav Goc, IceWarp president. “While it is necessary to pay attention all website visitors, there are always customers and partners who have to have preferential treatment. And they don’t ever have to think where the right representatives of your organization are. All they need is instant response to their questions or concerns.”
Here’s how the Direct Chat Technology works:
- VIP customer gets an access to the non-public, password-protected page of the company’s Website
- The page lists executives and senior level support engineers who the VIP customer can reach 24X7
- VIP customer clicks on the selected contact and is taken to the chat window. When the session initiates, the alert simultaneously appears on all devices the contact is using
Since LiveWebAssist is powered by IceWarp’s standards-based technology, it can be accessed from iPhone, iPad, an array of Android phones and tablets, Nokia (Symbian), Blackberry, Windows Mobile, as well as Windows, Linux or Apple desktop computers,” notes Mr. Goc. “That gives organizations a high level of flexibility in selecting the devices most suitable for their mobile workforce and eliminates the unnecessary training.”
LiveWebAssist is a powerful Customer Relationship Management product that allows companies to better monetize website traffic by interacting live with website visitors, from any location, through any device – desktop, laptop, smartphone or tablet. Based on the proven IceWarp engine, it can support organizations of all sizes: from a single-man operation to a global enterprise. The offering is a SaaS-based customer chat support system with multilingual interface and automated translation powered by commercial version of Google Translate API v2.
Already recognized as a leading email solutions provider and a viable Microsoft Exchange alternative, IceWarp (formerly Merak Mail Server) is deployed in more than 20,000 organizations and supports over 50 million users worldwide. The company disrupts the messaging category by delivering all email, mobile synchronization, SMS, chat, voice and video capabilities in one integrated, extremely secure and easy-to-deploy solution. Its customers include such market leaders as Marriott International, Inc., Verizon Communications, Inc., Russian Space Agency, as well as small to midsized firms.
For more information, please visit IceWarp (http://www.icewarp.com) on Twitter and Facebook.
IceWarp is an emerging provider of comprehensive messaging solutions for every business class, size and niche. Building upon a decade of enterprise e-mail platforms experience, IceWarp offers organizations an all-in-one highly secure solution that enables their mobile workforce to communicate through any platform, be it e-mail, mobile synchronization, chat, SMS, voice or video. The highly scalable product can easily be used by organizations of all sizes, from SMBs to large corporations, delivering ease of deployment, exceptional reliability and scalability. IceWarp’s solutions are available in over 40 countries through a comprehensive network of distributors.