Greater Automation and Reporting Capabilities Set to Improve Broker’s Positioning

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St. Lucian Brokerage Firm Selects Plexis LCS to Fully Automate its Claims Processing Operations and Expand its Service and Support Capabilities

We pride ourselves on our excellent reputation for timely claims settlement, which will be improved upon with our new system, in addition to receiving enhanced reporting capabilities.
- Arletta Bailey, Jeffrey & Jeffrey Managing Director

Today Plexis Healthcare Systems, Inc. announced that Jeffrey & Jeffrey, Ltd. has acquired Plexis LCS software for use in St. Lucia in order to help facilitate greater automation and deliver superior service within its healthcare claims processing operations. By utilizing the Plexis LCS software, Jeffrey & Jeffrey is not only maintaining but also advancing its position at the leading edge of the group and individual health insurance market in St. Lucia. Claims processing will be more fully automated because of the advanced auto-adjudication functionality contained within the software. Detailed reporting functions will help Jeffrey & Jeffrey focus in on areas in which it can further optimize customer service functions. The end result will be increased efficiency and more cost effective operations, which will benefit not only Jeffrey & Jeffrey but also all of its customers, affiliated providers and other business partners.

Jeffrey & Jeffrey’s primary lines of business are group and individual health insurance, and group life insurance. The majority of Jeffrey & Jeffrey’s policies are base plus supplementary major medical plans, as well as some fully comprehensive major medical plans. Jeffrey & Jeffrey is trusted by Guardian General Insurance Ltd. (GGIL) to be the exclusive GGIL agents on St. Lucia.

“Plexis is proud to include Jeffrey & Jeffrey as an important new Plexis customer. Plexis has a very significant presence throughout the Caribbean and for many years has been trusted by Caribbean healthcare payers of all sizes to serve the needs of its local and geographically distributed members, providers and employers. Plexis software is used to administer many different types and lines of business, and we are very happy to expand the vital relationships which have made it so successful on the islands.” said Jay Hammond, Director of Sales for Plexis.

Arletta Bailey, Managing Director, and Yasmin Stephen, Supervisor of the Employee Benefits Department of Jeffrey & Jeffrey Ltd. are both very excited about the prospect of offering Jeffrey & Jeffrey clients and the insurance brokering community even better service through this new software. “We pride ourselves on our excellent reputation for timely claims settlement, which will be improved upon with our new system, in addition to receiving enhanced reporting capabilities.”, said Mrs. Stephen.


As the exclusive agent for Guardian General Insurance Ltd. (GGIL) in St. Lucia, Jeffrey & Jeffrey Ltd. offers unique tailored solutions to meet the general and health insurance needs of its group and individual policy holder clients, with a focus on customer service and timely claims settlement . Founded in 1989 , Jeffrey & Jeffrey has continuously been a major player in the insurance industry in St. Lucia. The company has also played a leading role in the life of the Insurance Council of St. Lucia with its personnel acting in the capacities of President, Treasurer, Motor Market Chairperson, Public Relations Chairperson and Life and Health Chairperson.

Plexis Healthcare Systems is a leading payer solution and claims processing technology company based in Ashland, Oregon. Founded in 1996, Plexis software and services now process millions of claims transactions each month for healthcare payer organizations throughout the United States and internationally. Plexis’ family of core software products includes Plexis LCS for small and medium size third party administrators and self-funded groups; Plexis Claims Manager for mid-size healthcare organizations; and the SOA-based Plexis Quantum Choice system, for government healthcare organizations and large health and dental plans. Plexis' solutions enable government healthcare organizations, health plans, TPAs and provider groups to reduce costs, automate claims payment, administer premiums and capitation, enhance customer satisfaction and expand market share. For more information, please call toll free (877) 475-3947 or visit

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Murlan Powell
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