Mutual of Enumclaw Renews Identity Management Services to Policyholders through IDentity Theft 911 Partnership

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With successful mutual insurance track-record, IDentity Theft 911 continues partnership to offer identity services to Mutual of Enumclaw members

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IDentity Theft 911, the nation’s premier consultative provider of identity and data risk management, resolution and education services, and Mutual of Enumclaw, today announced that they will continue a six year partnership to offer identity management services to customers. Mutual of Enumclaw customers enjoy IDentity Theft 911 LifeStages® Identity Management services for all homeowner policyholders, and their family members, throughout the times in life when they are most vulnerable to identity theft.

Similar to the IDentity Theft 911 white glove service philosophy, mutual insurance companies are largely focused on the member policyholder experience and provide high quality customer-centric service. Serving as trusted advisor to more than 100 mutual insurance companies in the United States, IDentity Theft 911 has a unique understanding of mutual insurance members’ needs. The company is the trusted advisor to seven of 10 of the top insurance companies and serves 17.5 million households across the country. Poised to offer the best service to members, the choice to continue a long-standing relationship was a simple one for Mutual of Enumclaw.

“IDentity Theft 911 has a solid reputation in serving mutual insurance companies’ unique needs,” said Eric Nelson, president and CEO, Mutual of Enumclaw. “We are continuing with the company because of its unrivaled customer service, knowledge of the insurance landscape, and its ability to cover all types of issues – medical, financial, tax-related, and even child, identity theft. This is just another valuable service we’re able to offer our policyholders.”

According to the 2012 Identity Fraud Industry Report by Javelin Strategy & Research, identity fraud experienced a 12.6 percent increase in incidence rate in 2011, resulting in 1.4 million more fraud victims in the U.S. than in 2010. Additionally, the mean cost to consumers has increased since 2009, and small business owners and financial institutions lost more than $5.4 billion due to fraud according to the 2011 report. With consumers and businesses paying a higher price each year for identity theft, data breaches and fraud, IDentity Theft 911 is committed to providing identity management support as well as consumer education and one-on-one service to victims of fraud from the initial call for help until the case is resolved.

“We have successfully continued to extend and expand our partnerships with mutual insurance companies and other industry leaders over the years,” said Matt Cullina, CEO, IDentity Theft 911. “We’re delighted Mutual of Enumclaw is continuing their program and have recognized the differentiated value in expertise we offer. Personalized, high-quality, high-touch service sets us apart from our competitors and allows us to represent our clients’ brands in the best possible way.”

IDentity Theft 911 fraud specialists provide high-touch service to victims from the initial call through case resolution. Their expertise covers a range of issues, from proactive measures that provide protection to resolution in the case of true identity theft and account takeovers. The fraud specialists work one-on-one with victims and are available 24 hours a day, seven days a week until resolution is complete.

About IDentity Theft 911
Founded in 2003, IDentity Theft 911 is the nation’s premier consultative provider of identity and data risk management, resolution and education services. The company serves 17.5 million households across the country and provides fraud solutions for a range of organizations, including Fortune 500 companies, the country’s largest insurance companies, corporate benefit providers, banks and credit unions and membership organizations. Since 2005, the company has helped more than 600,000 businesses manage data breaches. IDentity Theft 911 is the proud recipient of several awards, including the Stevie Award for Sales and Customer Service and the Parent Tested, Parent Approved award for social networking monitoring tool SocialScout.

About Mutual of Enumclaw Insurance Company
Mutual of Enumclaw offers personal, commercial and farm insurance through a network of independent agents in Washington, Oregon, Idaho and Utah. Our Mission Statement is “Providing financial security by keeping our promises.”

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Kelly Santos
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