Kapsch TrafficCom and SolveDirect Now Cover More than 18,000 Traffic Lanes after Delivering the Australia’s Brisbane Airport Toll Road Project

Integrated support and real time SLA management ensure high availability for mission critical intelligent transportation systems. Kapsch first turned to SolveDirect in 2004 to deliver an integrated toll collection system. Today, SolveDirect operates a cloud based, multisourced service integration and management solution integrating all Kapsch suppliers and delivering a seamless support experience to toll road operators.

  • Share on TwitterShare on FacebookShare on Google+Share on LinkedInEmail a friend
Kapsch
"We can manage our suppliers actively, implement time-critical projects successfully and have complete transparency and consistent reporting,” - Gerhard Hudecek, Vice President Technical Operations at Kapsch TrafficCom.

Sunnyvale, CA (PRWEB) October 17, 2012

With completion of the Brisbane Airport Toll Road project, over 18,000 traffic lanes across 41 countries now rely on electronic toll collection solutions from Kapsch TrafficCom (Kapsch). These toll roads operate twenty four hours a day, seven days a week and support over 70 million on-board units. The complex electronic toll collection solutions must meet industry best-in-class availability standards - a daunting challenge with a global deployment and hundreds of suppliers delivering support.

Kapsch first turned to SolveDirect in 2004 to deliver an integrated toll collection system. Today, SolveDirect operates a cloud based, multisourced service integration and management solution integrating all Kapsch suppliers and delivering a seamless support experience to toll road operators.

"The integration of all service processes globally across dozens of different systems and hundreds of local suppliers on one platform enables enterprise-wide management of processes and central support and operation for all installations worldwide. We can manage our suppliers actively, implement time-critical projects successfully and have complete transparency and consistent reporting,” according to Gerhard Hudecek, Vice President Technical Operations at Kapsch TrafficCom.

The industry is rapidly moving to multisourced support services - according to Gartner, the number of suppliers IT organizations work with grew to 12 in 2010 from 3.75 in 2005. With the rapid growth of cloud services, this trend will accelerate - leaving IT organizations with the challenge of managing numerous and ever changing suppliers while retaining complete and real-time control over service execution.

“SolveDirect is the standard for service process integration, with over 220 companies connected to our cloud platform," said Martin Bittner, CEO, SolveDirect. "Partnering with Kapsch TrafficCom we’ve addressed one of the world’s most challenging service integration and management environments with requirements for complex workflow orchestration, fast supplier on-boarding and real time visibility into all supplier processes and systems. We’re excited to continue our partnership with Kapsch to set the industry standard for service integration and management."

Please find more details in the Success Story >

About Kapsch TrafficCom:

Kapsch TrafficCom is a provider of high-performance intelligent transportation systems (ITS) in the application fields of toll collection, urban access management and traffic safety and security. Kapsch TrafficCom covers the entire value creation chain of its customers as a one-stop shop by providing products and components as well as subsystems as open market products, by integrating them into turnkey systems or by developing end-to-end solutions, including services for the technical and commercial operations of systems.

Within its current core business of electronic toll collection (ETC), Kapsch TrafficCom designs, builds and operates primarily electronic toll collection systems, in particular for multi-lane free-flow traffic. With 280 references in 41 countries on all 5 continents and with almost 70 million on-board units delivered and about 18,000 lanes equipped, Kapsch TrafficCom has positioned itself among the internationally recognized suppliers of electronic toll collection worldwide. Kapsch TrafficCom is headquartered in Vienna, Austria, and has subsidiaries and representative offices in 30 countries.

About SolveDirect:

Founded in 2000, SolveDirect is a Gartner 2012 Cloud Services “Cool Vendor” and is the worldwide leader of cloud based multisourced service integration and management solutions. Headquartered in Vienna, Austria and with offices in the Silicon Valley, SolveDirect supports over 220 customers globally across 68 countries. Company Video >

PR Contacts:
US
Zachary Walker, Channel Account Manager
408-524-1669 or zachary.walker(at)solvedirect(dot)com

EU
Kathrin Voepel, Teamleader Marketing
+43 1 585 3555-223 or kathrin.voepel(at)solvedirect(dot)com


Contact

Follow us on: Contact's Facebook Contact's Twitter Contact's LinkedIn

Attachments

SolveDirect - Smart Service Integration

SolveDirect Service Management Inc.


Kapsch Customer Reference Kapsch Customer Reference

Kapsch Customer Reference


Martin Bittner, CEO, SolveDirect Martin Bittner

CEO, SolveDirect