eSecuritel allows us to give subscribers a better customer experience with in-store fulfillment and online claims tracking.
Atlanta, GA (PRWEB) October 17, 2012
eSecuritel, a Brightstar Corp. company, announced today that Mobi PCS, the first in-store, flat-rate wireless carrier in Hawaii, is offering eSecuritel’s device protection program to its subscribers through the 50 Mobi PCS locations throughout the state.
eSecuritel’s offering ensures that Mobi PCS subscribers have access to a cell phone replacement program with
- competitive premiums and deductibles;
- instant gratification on phone replacement via a quick and efficient claims process;
- and in-store fulfillment.
- The program protects a wide range of devices, including tablets, against loss, theft, damage, malfunction and issues experienced beyond the handset manufacturer’s conventional warranty.
“Through this partnership, we can offer our customers peace-of-mind during the otherwise stressful experience of losing a device that is critical to their day-to-day lives,” said Haden Kirkpatrick, Director of Product Development of Mobi PCS. “eSecuritel allows us to give subscribers a better customer experience with in-store fulfillment and online claims tracking.”
With the eSecuritel solution, Mobi PCS representatives have access to real-time customer information through eSecuritel’s Handset Issue Tracking System (HITS) to service device protection customers, as well as monitor the program’s performance. They will also have real-time visibility into inventory levels to know the right phone, is in the right place, at the right time for customer claim fulfillment.
About Mobi PCS
Featuring its own statewide network along with the largest nationwide network footprint via partnerships with national carriers, Mobi PCS is Hawaii’s only locally based wireless provider to offer unlimited talk, text and data for one flat rate, with both contract and no-contract options. Family plans start at just $69.99 monthly for two lines, with additional lines from just $9.99 and unlimited Android data for just $10 more. Mobi PCS also provides wireless broadband service under the brand name Hele, with monthly rates from $29.99.
Mobi PCS features nine retail sales and service locations on Oahu: in Pearlridge Center, Windward City Shopping Center, Kapolei Ace Center, Town Center of Mililani, Kamehameha Shopping Center and Pearl Harbor Navy Exchange; on Kapahulu Avenue; in Nanakuli; and at 1467 South King Street. On the Big Island, Mobi PCS is available through retail locations in Hilo’s Prince Kuhio Plaza and Lanihau Center in Kona. On Maui, Mobi is available at its location in the Queen Kaahumanu Center in Kahului.
In addition, Mobi PCS is available through approximately 35 dealers across the state, including Kauai and Molokai. For more information call 808.688.MOBI or visit mobipcs.com.
Since 2001, eSecuritel has provided wireless carriers, dealers and resellers with cell phone protection and replacement programs that deliver an unparalleled customer experience to program subscribers. eSecuritel provides phone protection for new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. It also has replacement programs to cover every stage of the handset life cycle, including buyer's remorse, manufacturer's warranty, handset protection programs, out-of-warranty and retention programs. eSecuritel is a Brightstar Corp. company. For more information, please visit http://www.esecuritel.com.