Top 10 Australian Law Firm Slater & Gordon Switches to BigHand Voice Productivity and Rationalise Systems, Staff and Costs to Provide the Highest Level of Client Service

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Firm highly regard the ongoing support and trusted relationship with BigHand to the projects great success

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We have been greatly impressed with the complete implementation process and ongoing relationship and support from BigHand. The way the BigHand team engaged with us has added great value to the project.

BigHand, the market leading voice productivity vendor in the legal community, today reports that Top 10 law firm Slater & Gordon’s switch to the enterprise class digital dictation workflow technology from BigHand has enabled the firm to rationalise systems, staff and costs. The firm identified inefficiencies with the antiquated dictation system, which comprised multiple dictation platforms from standalone to workflow based solutions. A merger with Keddies in 2011, who were already using BigHand, prompted an evaluation of dictation technology, and the decision was made to replace all other dictation platforms with BigHand Voice Productivity.

Jonathan Pangrazio, General Manager - Information Technology, comments:

“We are always looking for ways to increase efficiencies and make life easier for the lawyers to service their clients. Our merger with Keddies highlighted the need to rationalise our dictation systems and we realised the benefit to the firm, staff and our clients in switching to the BigHand solution firm-wide. We not only required a solution that could accommodate future growth and could be leveraged to increase productivity, redistribute and manage work more efficiently, and reduce costs; but also required a system that could provide management information to analyse usage and monitor transcription times. This has been instrumental in lowering firm costs through a better managed document workflow.”

BigHand Analytics - a reporting tool which allows users to view reports in the popular Crystal Reports format, has been invaluable to the firm in helping to identify offices and departments that require the most administration cost allocation, and this has enabled these costs to be more tightly managed within the firm.

Jenny Williams, NSW Administration Manager comments:

“BigHand Analytics has given us the visibility to assess each office’s administration requirements to better allocate resources. Granular reports are produced in BigHand to indicate where and when the most support is required and where the busy transcription hours of the day are. This helps us better manage the peaks troughs and more effectively utilise our two typing pools in NSW and Melbourne. We can also measure typist success using the Performance Index – a metric that calculates secretarial performance using file length and transcription time – which has greatly increased efficiency and improved document turnaround time.

From a support perspective the headaches associated with the previous system have been removed allowing internal IT at Slater & Gordon to focus on more business critical tasks.

Jonathan Pangrazio continues:

“We have been greatly impressed with the complete implementation process and ongoing relationship and support from BigHand. The way the BigHand team engaged with us has added great value to the project as we can rely on the system and people involved to provide us with the best possible end user experience. We see the partnership between ourselves and BigHand as one that will help us future proof systems and grow as a business.”

Slater & Gordon is now looking to leverage its existing infrastructure and maximise its BigHand investment by introducing the BigHand for smartphone app. This will enable their lawyers to submit dictations into the workflow from any location whilst tracking its progress. Speech recognition – the ability to convert dictations into accurately transcribed text – is also being considered to further rationalise the typing pools.

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About BigHand
The BigHand Group supports over 160,000 professionals globally, across 1,500 organisations, and is based out of Chicago, London, Sydney and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, smartphone applications and speech recognition to offer the legal market a technology that allows lawyers to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at http://www.bighand.com

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Lauren Evans
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