Confio’s Ignite Software Improves Online Banking Services for Wescom Resource Customers

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Ignite database performance management software to reduce wait times and improve performance

Boulder, Colo., Oct. 17, 2012 – Today Confio Software announced that Wescom Resources Group (WRG), a provider of software and technology service solutions for credit unions, has chosen Confio’s Ignite for SQL Server as its database performance management software solution. Ignite’s real-time database monitoring helps WRG deliver improved online banking services to its customers by resolving problems faster and providing better security and visibility.

“Database performance issues can have a direct impact on our clients’ critical business functions,” said John Best, CTO of WRG. “With Ignite, wait time in the five biggest database servers was reduced from days to hours – a huge increase in throughput that directly benefited Wescom customers.”

WRG’s MemberEdge electronic banking platform is the online banking backbone of more than 50 credit unions, serving more than 100,000 end users each day. Ignite for SQL Server offers WRG developers more visibility into database functions so they can ensure that each aspect of their customers’ online banking solutions – from communications and bill-pay options to security and account integration – is performing at or above an optimal level.

That additional visibility also helps Wescom flush out performance issues that can be extremely difficult to pinpoint. According to Best, “Ignite was able to help us identify when a vendor code was calling a stored procedure millions of times per day and causing extreme latency issues. With Ignite charts as proof, the vendor was able to make changes to eliminate this tremendous performance drain and get back to normal business function.”

“Ignite for SQL Server enables WRG to maintain a chain of great customer service that starts with WRG clients and continues through to the many credit union members that rely on the company’s online banking solutions every day,” said Rich Adams, Confio Regional Account Manager. “With Ignite, WRG developers can drill down to exactly where performance issues may be happening and fix it before it interrupts that chain.”

Ignite for SQL Server is an award-winning software solution that identifies, analyzes and resolves performance problems affecting applications and users. Unlike other software, Ignite doesn't just show health metrics; it applies response-time analysis to correlate the most important performance data to build a complete picture of the database performance for the DBA, developer and DBA manager.

For more information about Confio's solutions for DBAs, please visit

About Wescom Resources Group
Backed by Wescom Credit Union, one of the nation’s largest credit unions, with nearly $2.4 billion in assets and serving 225,000 members, Wescom Resources Group provides credit unions with advanced technology solutions that increase their competitive edge. With over 225 credit union clients, WRG is a leader in innovative technologies for the credit union industry. Through its MemberEdge™ suite, WRG offers an integrated e-Services channel with Online Banking, Bill Pay, Mobile Banking, eAlerts, Multi-Factor Authentication, Member-Directed ACH, online account opening and more. The WRG Services Division provides Merger support, custom programming, network consulting, and system efficiency studies. WRG also offers one of the most robust Service Bureau solutions in the industry. WRG provides credit unions with innovations that enhance their ability to serve members, reduce costs, and streamline internal operations. For more information, visit

About Confio Software
Confio Software develops database performance solution for DBAs, IT managers, and database developers, for both physical and virtual server environments. Confio’s flagship product, Ignite, helps eliminate bottlenecks, speed problem resolution, and reduce the cost of operations for SQL Server, Oracle, DB2 and Sybase databases and VMware servers. Since the company’s founding in 2002, Confio products are developed and supported from the Boulder, CO headquarters. For more information visit

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Claire Mylott
Four Corners Communications
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