Real Home Finance of America Satisfaction Reviews Released for 2012

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Home Finance of America releases the year-to-date results of customer satisfaction surveys as of October 15, 2012.

Home Finance of America

Home Finance of America

We closed on our refinance loan... I want to take a few minutes to say how pleased I am with my relationship with Home Finance of America...

Home Finance of America, Inc., an online leader in low interest rate home mortgage lending, has released the results of their 2012 customer satisfaction surveys. The satisfaction surveys are issued to Home Finance of America’s customers at the settlement of their refinance or purchase mortgage transaction. The surveys ask borrowers to evaluate their overall experience with Home Finance of America and the characteristics and overall experience with their personal licensed loan officer. Each criterion on the survey is graded on a 5 choice scale ranging from a rating of excellent to a rating of poor.

93% of customers rated their overall experience with Home Finance of America as excellent and 97% of customer rated their overall experience with their loan officer as excellent. These results are indicative of Home Finance of America’s dedication to personalized and attentive service and most important, honest business practices.

The following comments were written by customers on their satisfaction survey regarding their experience with Home Finance of America and their loan officer. A complete list of customer comments can be found here.

"Jeremy Graham was very helpful throughout the entire process. He answered my questions very quickly and patiently. I'll definitely recommend Jeremy / HFA to others." Dallas, TX - 10/8/2012

"I just wanted you to know that I completed my home refi last week. I filled out the Zillow survey but just wanted to say how wonderful Allen Zelno was the whole time! Very responsive. Very refreshing. Thanks for a great way of doing business." New Freedom, PA - 9/26/2012

"This was the easiest refi I have ever been through. Ed Morse was very informative & easy to reach to answer all my questions." Cordova, MD - 9/7/2012

"Chris Wilt was a pleasure to work with. I will recommend him to everyone." Monroe, CT - 9/5/2012

"Richard Skok was outstanding! His promptness and knowledge was appreciated." Napa, CA - 8/29/2012

"Linda Deuber was very easy to work with and she was very knowledgeable! We are pleased with this transaction." Tampa, FL - 8/24/2012

"We just completed a refi with Molly Kelly, and she was a pleasure to work with. She was very nice and helpful, and took the time to answer any questions we had. Thanks again to you, Molly and your company for making the process pleasant." Antelope, CA - 8/18/2012

"Michael Rapp was wonderful to work with! He thoroughly explained each step of the way. He was honest & made us have confidence in doing business with an online company." Waterford, MI - 8/15/2012

"MaryAnne Sparks was very helpful & took her time to explain any questions that I had. Excellent customer service & I have referred 3 others to her." Weatherford, TX - 8/14/2012

"Lisa McBride was helpful and explained every step of the way. A pro! She is also very trustworthy." Eden Prairie, MN - 7/5/2012

"We closed on our refinance loan on Friday and I want to take few minutes to say how pleased I am with my relationship with Home Finance of America and particularly my association with Harold Gannon.

Thank you for offering a 10-year 3.125% interest rate, low closing fees, top notch professional consultants and the comfort and satisfaction of working with Home Finance of America. I'm already referring your company to others." Howell, MI - 4/9/2012

About Home Finance of America:

Home Finance of America is headquartered just outside of Philadelphia, PA. The company has specialized in originating low rate residential mortgage loans to qualified borrowers since 1993. They are a national leader in online mortgage lending.
Visit Home Finance of America’s website at

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Fran Kelly
Home Finance of America
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