Our connect rate has tripled and our increase in live answers has more than doubled. Additionally, we have seen a significant improvement in our penetration rates using Contact Savvy’s bad number detection technology.
Muncie, IN (PRWEB) October 18, 2012
Ontario Systems, a leading provider of accounts receivable and revenue cycle management software solutions and services, has announced the release of Contact Savvy™, its next generation contact management service. Contact Savvy includes a hosted dialer, IVR, and messaging capabilities that are fully integrated with Ontario Systems’ FACS, Artiva, and Collect Savvy applications. It also includes a consulting service to help clients analyze data and ensure they are using the most efficient dialing strategies.
This combined service solution is designed to reduce the cost and effort required of users to operate their telephony platforms, while providing the flexibility and expert advice that will maximize their contacts and ROI.
“Many customers are looking to move their IT to the cloud to reduce the cost and effort associated with managing their IT resources, especially their dialer,” said Rip Harris, Ontario Systems’ Telephony Product Developer. “Contact Savvy’s full integration with all OS applications reduces operational costs, increases agent efficiency, and enables a smooth transition from the premise dialer.”
Key benefits of Contact Savvy include advanced answering machine detection, automation on every port, and a scalable, redundant SIP infrastructure.
The platform is installed and operational at several customer sites, including Convergent, an Ontario Systems client that specializes in healthcare revenue cycle management, collections and customer care outsourcing, and commercial collections.
"Our dialing technology has improved so substantially that we have to make only a fraction of the call attempts that we were dialing previously, with significantly improved results,” said Derek Whitaker, Convergent’s Chief Information Officer. “Our connect rate has tripled and our increase in live answers has more than doubled. Additionally, we have seen a significant improvement in our penetration rates using Contact Savvy’s bad number detection technology. We are detecting more than four times the number of calls that we would have unnecessarily redialed in the past, dropping our reorder average to just a few percent."
“The incredible results Convergent is experiencing are proof we’ve been on target with our research and development the last several years,” said Harris. “We are pleased to offer this new contact management solution to our clients and look forward to helping them advance their businesses.”
For additional company news, announcements, activities and more, you can engage with Ontario Systems on Facebook, Twitter, and LinkedIn, and visit the Ontario Systems blog at hub.ontariosystems.com.
About Ontario Systems
Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Serving innovative leaders who understand technology provides a competitive advantage, Ontario Systems’ market-leading solutions offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner.
Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients flexibly scale operations, manage complex lines of business, navigate regulatory change, and analyze how to drive better performance and results.
Ontario Systems holds more quality and compliance certifications than any other competitor in the U.S. and global marketplace.
Founded in 1980 and headquartered in Muncie, Ind., Ontario Systems can be found online at http://www.ontariosystems.com.