Contact Solutions Announces Record Growth in Q3 2012, Processing Most Calls and Minutes for Contact Centers in Company’s Ten Year History

Share Article

With industry-leading customer self-service solutions, Contact Solutions improves clients’ customer experience, lowers costs

Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced a record volume quarter in terms of calls and minutes processed from its deployed patented technology Interactive Voice Response (IVR) solutions. With steady growth throughout 2012 culminating in a record third quarter, Contact Solutions is solidly on pace to exceed well over a billion customer self-service transactions this year. Deployments for new customers, add-on deployments for existing customers, and increased volume from existing deployments all contributed to the company’s growth this year. With a focus on continuous improvement, Contact Solutions guarantees clients that its customer self-service offerings will achieve performance objectives that improve customer experience and lower operating costs.

During Q3, Contact Solutions deployed more than forty new self-service solutions which significantly contributed to overall growth of the company. These new deployments and client wins comprised Fortune 500 clients across a number of industries, including: a premium beverage company; major newspaper; provider of credit cards for tire and car maintenance; provider of property and healthcare insurance, and one of the nation’s largest providers of dental benefits.

“We are so pleased to announce that in Q3 our call volume and time processed was the largest this company has seen since our inception. I attribute this growth to our industry award winning customer self-service solutions with real personalization that help businesses satisfy their customers and save money,” said Paul Logan, Contact Solutions President and CEO. “We are also seeing that tech-savvy consumers are increasingly willing and eager to use IVR service methods, because they can get what they need quickly and cost effectively. This is great news for organizations looking to improve their customer experience and also save money.”

Contact Solutions achieved yet another company record on October 1, 2012 when it processed the most minutes on its IVR platforms ever in one day: 6.4 million. The company was also recently recognized by a Frost & Sullivan report that reviewed the state of the 2011 North American hosted contact center market. According to the report, Contact Solutions grew nearly twice as fast as the North American contact center market in 2011, and the company is now growing faster than the other four market-leaders combined.

For more information on Contact Solutions, please visit us at http://www.contactsolutions.com.

                                                                 ###

About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.

Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit http://www.contactsolutions.com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Jennifer Tramontana

Genesis Kobos
Visit website