The Professional Patient Advocate Institute Features a Speaker Panel for Both Independent and Hospital Patient Advocates at its 2nd Annual Conference, December 7, 2012

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This interactive conference, preceded by a full-day patient advocacy training program, brings together speakers from different venues of patient advocacy and healthcare experience.

“With the emergence of patient advocates across settings, we felt it was critical to offer single-focused tracks for attendees depending on their scope of work,” said Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN, the conference chair.

On Dec. 7, the Professional Patient Advocate Institute, in partnership with leading healthcare media publisher Dorland Health, hosts its 2nd Annual Patient Advocate Conference at the Renaissance Orlando SeaWorld® in Orlando, Fla.

The 2nd Annual Patient Advocate Conference brings together a dynamic and diverse group of speakers to address the dual tracks being offered throughout the day: one track dedicated to hospital patient advocacy and the second track centering on independent businesses in patient advocacy.

“With the emergence of patient advocates across settings, we felt it was critical to offer single-focused tracks for attendees depending on their scope of work,” said Anne Llewellyn, RN-BC, MS, BHSA, CCM, CRRN, the conference chair. “In this new and unique format, we have the opportunity to address skills for all patient advocates throughout the healthcare system.”

Leading up to the December event, the Professional Patient Advocate Institute has sat down with a number of speakers to discuss the focus of their presentations – and what attendees will be able to take away from the comprehensive learning program.

“Because patient advocates are aware of the culture of an organization and collaborate closely with patient safety and quality – at times reporting up through these departments – they offer hospitals opportunities to identify and improve patient satisfaction and to manage the anticipated changes associated with healthcare reform,” said Rebecca Levebvre, a healthcare consultant and featured speaker in the hospital track with a session titled, "Jack of All Trades, Master of Conflict: Nurture Thyself.”

Another speaker involved in hospital patient advocacy is Laura Ostrowsky, the director of case management at Memorial Sloan-Kettering Cancer Center, who is leading an innovative, patient-centered cancer care program at her facility.

"One of the things that patient advocates can do is encourage patients to become fully informed about their insurance, health conditions and their rights as a patient,” said Ostrowsky in a recent interview.

The Conference’s track for independent patient advocacy focuses on the business side of this emerging profession. One of the featured speakers in the independent track is Dalia Al-Othman, a lawyer and president and CEO of Boston-based Health Care Navigators LLC, whose session is titled, "How to Legally Bulletproof Your Patient Advocacy Business.” Recently, Al-Othman shared the “Top 5 Legal Considerations Paramount to Patient Advocates.”

In another interview, speaker Jessica Maack-Rangel provided insight into the skill sets of successful patient advocates in advance of her session titled " Value-Based Purchasing: The Evolving Role of Hospital Patient Advocacy.”

“If you look at it from the business case, patient advocates need to have advanced training in conflict resolution and have a firm understanding of the medical world to help families through critical times,” said Maack-Rangel. “It’s a complex role that requires a special skill set.”

The conference also features keynote speaker Trisha Torrey, a leader in the practice of patient advocacy who has been instrumental in providing tools for professionals seeking to grow their practice as well as educational tools for stakeholders about the value patient advocates bring to the diverse and complex healthcare system.

In addition to the interactive conference, The Professional Patient Advocate Institute will present the Patient Advocate Certificate Workshop on Dec. 6 in the same location. The onsite workshop provides a learning opportunity for those who want to increase their knowledge of patient advocacy in a live setting. The workshop can be taken by those who want to earn a Certificate in Patient Advocacy or as a stand-alone educational opportunity, worth 11 hours of continuing education credits (CEUs).

The Professional Patient Advocate Certificate Workshop will be held Dec. 6, 2012, from 8:00 a.m. to 5:00 p.m. The Patient Advocate Conference will be take place on Friday, Dec. 7, 2012 from 8 a.m. to 5:15 p.m. Both events will be held at the Renaissance SeaWorld® in Orlando, Fla. For a full schedule of both programs, as well as registration and hotel information, visit the conference website at

About the Professional Patient Advocate Institute
The Professional Patient Advocate Institute (PPAI) is a member organization and a community aligned around the common cause of providing advocacy for consumers thrust into the complex healthcare system. The Institute welcomes the wide range of healthcare professionals and others currently working as a patient advocate or those in search for a new model that will enhance their existing practice. The Institute provides a range of services to its members, including resources to grow their businesses, educational opportunities to ensure clinical competency, tools and resources that expand their vision through a robust learning network.

About Dorland Health
Dorland Health, a division of Access Intelligence LLC, is a leading healthcare publisher and media company providing education, training, tools, information resources, guidance and practical advice for practitioners and specialists in the healthcare field. Dorland Health services and products include the Professional Patient Advocate Institute, Case In Point, Case In Point Weekly, OR Manager, Patient Advocate Report, industry-specific resource directories and reports, conferences and events, webinars, award programs and special reports. Dorland Health also offers continuing education credits.

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