Ruby Receptionists CEO Jill Nelson named "Customer Champion"

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1to1 Media recognizes Jill Nelson for her outstanding approach to customer-centricity

At Ruby, we’re all about fostering happy employees who feel they have purpose and can recognize how they can positively impact others.”

Ruby Receptionists Founder & CEO Jill Nelson is among the 15 senior-level executives 1to1 Magazine selected this year as a 1to1 Customer Champion. Nelson earned a spot among the few for her innovation and unique vision of customer service.

Backed by Peppers & Rogers Group — the globally-recognized leader in customer strategy and relationship marketing — 1to1 Magazine is a leading national publication that promotes the importance of the customer experience. The people behind 1to1 Media chose Nelson for her unique approach to customer-centricity: Give your employees a good sense of purpose, and they will naturally seek to pay it forward.

“Our employees come to work with essentially 250 opportunities to make a difference in someone’s day,” Ruby CEO Nelson said, referring to the average number of calls a receptionist fields each day. “They come to work with a real passion for what they’re doing. They are inspired to actively engage customers — they truly want to wow them.”

As the head of Ruby Receptionists — a leading provider of live, virtual receptionist service — Nelson emphasizes the importance of real human connections by fostering a community of happy employees who authentically care about the experience of every caller.

At Ruby Receptionists, it’s the small stuff that matters most. Be it personally inquiring about a caller’s day before transferring a call, or sending a card after learning of a car accident, Ruby receptionists are empowered to seek opportunities that create human connections and build community. Ruby plants the seeds of community at home, creating a workplace that keeps employees happy — from lively incentive campaigns to countless company parties — and then watches the fruits of its labor extend to wow customers across the country.

“We don’t reward employees based on stats or productivity,” Nelson said. “We empower them with the right tools and reward them for truly caring about perpetuating the human connection. At Ruby, we’re all about fostering happy employees who feel they have purpose and can recognize how they can positively impact others.”

About Ruby Receptionists
Harkening back to an era when every call to an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist service to small businesses and professionals throughout North America. Ruby leverages proprietary technology and its people live four Core Values – “Foster Happiness,” “Practice WOWism,” “Create Community,” and “Innovate” – to deliver its unique vision for customer experience. Founded by Jill Nelson in 2003, Ruby Receptionists was named one of the "100 Best Companies to Work for in Oregon” in 2010, 2011, and 2012 (Source: Oregon Business) and has ranked as one of Oregon's fastest growing companies for five consecutive years (Source: Portland Business Journal). For more information about Ruby Receptionists, visit

About 1to1 Media
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Our content explores the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group.

About Peppers & Rogers Group
Peppers & Rogers Group is a leading management consulting firm, dedicated to helping its clients improve business performance by acquiring, retaining and growing profitable customers. We solve business problems of our clients by delivering a superior 1to1 Strategy and removing the operational and organizational barriers that stand in the way of profitable customer relationships.

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Kevin Gillam

Monica Spoelstra Metz
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