Broadcore Announces Partnership with Inference Solutions

Share Article

Combining advanced IVR & speech recognition with Cloud Communications

News Image
Our web based development environment simplifies what has previously been seen as a complex and expensive process.

Broadcore today announced a partnership with specialist IVR and speech recognition service provider Inference Solutions. This partnership will enable all of Broadcore’s clients to gain access to advanced IVR and speech recognition applications as part of the Broadcore cloud communications offering. Inference Solutions provides the ability to rapidly deploy these applications using the ‘no code’ service creation environment Inference Studio 2.0.

Studio 2.0 will be launched as part of BroadSoft Connections 2012 this week in Scottsdale, Arizona. At Connections, Inference will demonstrate how IVR applications can be created and deployed rapidly without the need for skilled programmers trained in Call Control XML (CCXML) or Voice XML (VXML).

“This service allows us to further evolve and enhance upon the BroadSoft call center offerings and brings to the Enterprise space a real alternative to IVR premises based solutions,” said Michael Bacich, Vice President, Cloud Communications.

“The philosophy behind Studio 2.0 is to give clients back the control that IVR and speech recognition vendors have historically taken away from them,” said Inference Solutions Director of Partner Development, John Camp. “Our web based development environment simplifies what has previously been seen as a complex and expensive process. Studio 2.0 will provide Broadcore clients with the ability to deploy applications as simple as surveys to more complex applications such as speech biometrics that integrate natively with their cloud communications platform.”

About Broadcore

Broadcore, a wholly owned subsidiary of Masergy Communications, is a global provider of cloud communications services for businesses. Broadcore's solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile and call center employees. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice (VoIP), data, and mobility communications across the enterprise and multi-location businesses.

Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By eliminating the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its customers and their IT organizations to focus on their core competencies while remaining up to date with the latest communications technologies.

Broadcore offers faster and easier deployment of communications capabilities within the enterprise, resulting in employee productivity and business agility with minimum interruption to business operations. Learn more at For more information on Broadcore's cloud communications solutions, please call 1-800-942-4700.

About Inference

Inference Solutions combines our expertise in voice user interface design and voice automation to offer an innovative range of DTMF and speech enabled inbound and outbound IVR applications. The Inference Studio 2.0 service creation environment was designed specifically with service providers in mind and is housed on a robust carrier grade Software as a Service platform using industry open standards.

All Inference self-service applications provide compelling business cases by giving you real-time management, operating cost reduction and measurable value through powerful analytics, and a consistent client experience that scales. Service Providers have the opportunity to rapidly on-board new clients and increase existing Average Revenue Per User (ARPU).

Broadcore Media Contact:
Sandy Nassif Moses

Inference Media Contact:
John Camp

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Sandy Moses
(310) 360-5028
Email >
Visit website