Atlanta, GA (PRWEB) October 24, 2012
AQuickDelivery announces successful reports in their new sales and marketing initiative program to care for their new client accounts. The Atlanta courier has sought to deliver quality service and meet all service demands. One aspect of increasing business growth and retaining clients is to follow-up with new account holders.
The company acquires 3 to 4 new accounts per day. This type of growth has warranted the creation of a new account courier care program. The program is conducted by personnel to provide customer care to the new accounts. AQuickDelivery has reports that at least 90% of all contacts spoken with are pleased with its' courier services.
Every new account receives a follow-up call after 7 days. The call is primarily for the contact person that initially created the new account with AQuickDelivery. The new account contact person is offered help for any issues at any time in respect to the service provided to them. This is key to assuring a new account that customer satisfaction is important and AQuickDelivery puts their customers first.
AQuickDelivery also presents to each new client the ability to assist each of them to expand into new markets by using them as a courier. Route services and other various courier solutions are currently in place with current accounts and are offered to the new account holders. New clients are asked about their frequency of using couriers to be inform AQuickDelivery on how the business relationship can grow.
AQuickDelivery's new program has been very informative in tracking the type of courier services new account holders are experiencing. New account holders responses are logged in their customer relationship management system. New account notations are made specifically about how is service so far and are there any service complaints. New accounts can also be tagged and alerted as "hot", in which the sales department is notified to contact the new account to upsell more courier services. The follow-up calls are not designed to be extensive, but short, informing the new customers that AQuickDelivery is a courier that appreciates their business and readily available to meet all of their courier needs.