Toronto, ON (PRWEB) October 24, 2012
Rick Otero, Principal, Customer and Client Experience, at Corsential and Greenwich Associates will be speaking at the Customer Experience Strategies Summit in Toronto, November 13th-14th, 2012.
This two-day event brings together executives from all industries across Canada who are committed to delivering superior customer experience through their organizations.
The summit features workshops and keynote speakers focusing on:
- Implementing strategies for leadership buy-in
- Using social media to strengthen acquisition, engagement, and retention
- Creating consistent and robust multi-channel experiences
- Pinpointing vulnerabilities
- Finding and using the right metrics for your business
The Corsential breakout session, 5 Strategies for Driving CX Program Effectiveness Using a Closed Loop® Process, will take place on November 14th at 2:30 PM.
Corsential will be joined by Sue Benison of Meridian, Ontario’s largest credit union and a representative of Cineplex Entertainment. They will share their own program experiences and discuss how the 5 strategies apply to their business.
Corsential is proud to be a Gold Sponsor of the Customer Experience Strategies Summit.
Past attendees to the conference include executives from Adobe Systems, Astra Zeneca, Capital One Canada, Canada Post, CIBC, ING Direct, Telus, VanCity, RBC Royal Bank, Go Transit, Desjardin, BMO, Nissan, Rogers, JP Morgan Chase Bank, Scotiabank, Via Rail, and more.
For more information on the conference, click here.
Corsential is a market research and customer experience firm that helps build stronger relationships between its clients and their customers in order to improve customer commitment, facilitate growth, and advance overall company profitability and market share. Corsential offers both consumer and B2B customer experience management solutions, in addition to staff training, analytics and high quality data collection. Our programs gather customer and client feedback, and report the insights in an interactive and actionable manner that drives smarter strategic decision-making, improved marketing, and positive change on the front-line and throughout your organization for an improved customer experience. Corsential is a division of Greenwich Associates - a research-based strategy management services firm for financial professionals.
For more information contact: