Mission Hospital Increases Cash, Decreases Bad Debt and Improves Charity Recognition with Connance

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Connance Self-Pay and Connance Charity to be Further Rolled Out Across St. Joseph Health

Connance, Inc. (http://www.connance.com), the leading provider of healthcare revenue cycle productivity solutions that helps hospitals lower costs and increase cash flow, and Mission Hospital, a member of the St. Joseph Health system, today announced the successful deployment of Connance Self-Pay and Connance Charity solutions. Connance’s solutions were deployed in early 2011 to address the rising volume and value of self-pay revenue.

“Connance solutions have outperformed all our expectations at Mission Hospital,” said Kim Sullivan, Vice President of Revenue Cycle for St. Joseph Health. “Cash yields are up significantly and financial assistance to eligible patients has increased while bad debt has declined over the past two years since deploying the Connance solutions. We are expanding the Connance deployment across the rest of the St. Joseph Health based on these results.”

With the challenge of managing an increase in self-pay account volume, Mission Hospital deployed Connance Self-Pay to segment and prioritize uninsured and balance after insurance accounts for follow-up in their business office. “Prior to Connance, we had a team making calls to accounts based on balance,” said Dan Martinez, Vice President of Revenue Cycle for the Southern California Region of St. Joseph Health and lead on the original deployment. “But we were really being overwhelmed by the value and volume of accounts. Connance’s solution transformed our process within weeks of going live. Better still, the transformation is continuing with ongoing performance support from Connance as they monitor our performance and offer opportunities to improve.”

Recognizing that many people living in poverty were hesitant or unable to embrace financial assistance programs, Mission Hospital also deployed Connance Charity which leverages the PARO analytic for presumptive charity identification. “Like in self-pay, Connance’s charity process was straightforward and had immediate impact,” said Martinez. “With the two Connance solutions we can balance both the mission and margin of our institution.”

“We are pleased to work with leading providers like Mission Hospital, and the entire St. Joseph Health system,” said Steve Levin, CEO of Connance. “We are motivated by the results they are realizing and believe that the success comes from both Connance technology and their talents. Mission Hospital has demonstrated several critical qualities all along the way – a dedication to do what’s right for their patients, the drive to innovate and a commitment to great process. Where those qualities exist, we know that breakthrough improvement is possible.”

To learn more about the experience Mission Hospital has had with Connance Self-Pay and Connance Charity, please visit http://www.connance.com/resources/ to watch highlights from a recent webinar they presented with Connance.

About St. Joseph Health and Mission Hospital

St. Joseph Health (SJH) is a $4.4 billion not-for-profit integrated Catholic health care delivery system sponsored by the St. Joseph Health Ministry. SJH's comprehensive range of services includes 14 acute care hospitals, home health agencies, hospice care, outpatient services, skilled nursing facilities, community clinics and physician organizations throughout California, Texas, and New Mexico. Collectively, the 24,000 dedicated employees and 6,000 outstanding physicians deliver care to more than 137,000 inpatients and 3.6 million outpatients each year. Throughout its comprehensive regions of care, SJH strives to provide perfect care while building the healthiest communities and ensuring every encounter is sacred. These extraordinary efforts have been recognized locally and nationally, including distinctions in US News & World Report and Magnet recognition. Guided by the traditions of its founders, the Sisters of St. Joseph of Orange, SJH is committed to maintaining a continuum of care that matches the diverse needs of its communities. SJH's four Southern California hospitals include Mission Hospital (Mission Viejo and Laguna Beach); St. Mary Medical Center (Apple Valley); St Joseph Hospital (Orange) and St. Jude Medical Center (Fullerton). For more information, visit http://www.stjoe.org.

About Connance, Inc.

At Connance we know that every healthcare organization has the opportunity to get more from their revenue cycle. Every day Connance solutions help hospitals, physician groups and third-party revenue cycle partners lower costs and increase productivity. Connance revenue cycle productivity solutions combine predictive analytics and insights from hundreds of clinical settings with a user-driven technology platform to improve denial processes, raise performance of outsourced operations and transform self-pay and charity activities. With clients like Geisinger Health, Centura Health and Florida Hospital, Connance is changing expectations of revenue cycle executives. Connance is headquartered in Waltham, Mass. For more information visit http://www.connance.com or call (781) 577-5000.

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