Santa Clarita, CA (PRWEB) October 27, 2012
According to sources at Delta Travel, this travel agency has just won the Top Service Award for the second straight year, awarded to travel agents who go above and beyond the call of duty, in regards to booking travel for their clients.
Jill Pierce, a spokesperson for Delta Travel said, "Service is an art form that is quickly become lost is most businesses and we are in a service industry. Too many things are being automated and computerized. We like to think we're starting the trend to brings everything back "old school," by meeting with clients face to face, and taking care of all their travel requests. We joke that the word "no" is forbidden in our office. We're also tired of seeing how much clients are getting ripped off by paying twice as much for their travel by shopping at online travel sites."
Exceptional service has been getting national attention as well, most notably the Yahoo story posted on October 25th regarding the Ritz Carlton Hotel that went out of their way to return an Elmo doll that was lost by a 5 year old. But not only did he go out of his way to return the doll, he created a cute picture book for the child which showed her Elmo doll enjoying a vacation at that Ritx hotel.
Delta's Pierce added, "This is the kind of employee we look for at Delta, one who is not afraid to think out of the box and go the extra mile. I showed the Elmo story with my corporate staff and we can only imagine the publicity that our company would have received if we had done this for a child."