WomenCertified Announces that Good Samaritan Hospital is Tops for Patient Satisfaction

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Selection of Good Samaritan Hospital on list of “America’s Best Hospitals for Patient Experience” is based on women’s preferences.

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At Good Samaritan Hospital, we stand on the shoulders of the sisters who came before us, so we are honored to receive this recognition

Kearney–Good Samaritan Hospital has received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience. The award is based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women. WomenCertified represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preferences of women.

Mike Schnieders, president and CEO of the hospital, said "at Good Samaritan Hospital, we stand on the shoulders of the sisters who came before us, so we are honored to receive this recognition. The sisters delivered care exceeding expectations of the patients and meeting their needs in so many ways. We have that same obligation today and into the future – continually improving patient satisfaction and the quality of care while we reduce the cost of healthcare.”

Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.

“Good Samaritan Hospital’s selection by WomenCertified as one of America’s Best 100 Hospitals for Patient Experience differentiates it from other choices in the area,” explains Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

Hospitals qualify for this highly selective annual list based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

About Good Samaritan Hospital
Established by the Sisters of Saint Francis in 1924, Good Samaritan Hospital is a 287-bed regional referral center in Kearney, Nebraska. Now a member of Catholic Health Initiatives, Good Samaritan provides specialty care to over 350,000 residents of central Nebraska and northern Kansas. Good Samaritan boasts Nebraska’s first accredited Chest Pain Center, a Level II trauma center featuring AirCare emergency helicopter transport, advanced orthopedic care, comprehensive neurosurgery and a nationally accredited cancer center among its many unique tertiary care services.

In the spirit of its founders, Good Samaritan serves not only as a medical facility, but also as a community partner. Good Samaritan is called by its core values of reverence, integrity, compassion and excellence to devote funding and resources to programs and services that benefit the health of the greater community.

About Catholic Health Initiatives
Catholic Health Initiatives is a national nonprofit health organization with headquarters in Englewood, Colo. The faith-based system operates in 19 states and includes 76 hospitals; 40 long-term care, assisted- and residential-living facilities; two community health services organizations; two accredited nursing colleges; and home health agencies. In fiscal year 2011, CHI provided more than $612 million in charity care and community benefit, including services for the poor, free clinics, education and research. With annual revenues of more than $10.5 billion, CHI is the nation’s second-largest Catholic health care system

About WomenCertified®
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit http://www.womencertified.com.

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Marsha Wilkerson
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