ShoreGroup Marks 11th Year as Cisco Systems Gold Certified Partner

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Gold Partner recertification affirms ShoreGroup’s technology proficiency and exceptional customer service processes in delivery and support of Cisco’s latest unified technologies and services

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it has once again achieved annual Gold Partner recertification from Cisco Systems. The Cisco Gold Certified Partner designation represents the highest level of certification from Cisco Systems and recognizes ShoreGroup as an elite provider with the broadest range of expertise across three high growth market opportunities known as architecture plays – Borderless Networks, Collaboration, and Data Center Virtualization. Gold Certified Partners have also integrated the deepest level of Cisco Lifecycle Services expertise into their offerings and demonstrate a measurably high level of customer satisfaction.

To maintain its Cisco Gold Certified Partner credentials, ShoreGroup has continually met or exceeded the rigorous standards for personnel, training, customer satisfaction, specialization, service and post-sales support requirements set forth by Cisco. These stringent requirements highlight ShoreGroup’s commitment to delivering industry-leading support to its customers while maintaining Cisco’s high standards for expertise and support capabilities in the following key areas:

  • Maintaining three architecture specializations (Borderless Networks, Collaboration, and Data Center)
  • Participating in structured training programs to expand technical expertise and address customer needs for both technologies and architectures
  • Delivering comprehensive and consistent around-the-clock support services that ensure timely and effective resolution of customer issues
  • Maintaining the highest levels of customer satisfaction

“Celebrating another year as a Cisco Gold Partner is a great achievement for ShoreGroup. It demonstrates the commitment ShoreGroup has toward ensuring our engineering staff has the technical depth and professional background to have attained Cisco competencies,” said Robert Kennedy, ShoreGroup’s President and CEO. “As a trusted partner regarding communications and technology to our clients, ShoreGroup is continuously delivering and producing robust, efficient, and scalable implementations of Cisco technologies in demonstrated customer deployments.”

As a Cisco Gold Certified Partner, ShoreGroup has met the requirements for attaining the broadest range of expertise across multiple technologies by achieving the following combination of Cisco specializations and certifications:

  • Managed Services Channel Partner for Unified Communications and Contact Center
  • Authorized Managed Service White Label Producer
  • Master Unified Communications Specialized Partners
  • Advanced Unified Communications Specialization
  • Advanced Borderless Network Architecture
  • Advanced Collaboration Architecture
  • Advanced Data Center Architecture
  • Advanced Routing & Switching
  • Advanced Security
  • Advanced Wireless LAN

In addition, ShoreGroup is a TelePresence Commercial and Unified MeetingPlace Partner as
well as a Cisco Systems Authorized Technology Provider (ATP) for:

  • TelePresence Video Advanced
  • Customer Voice Portal (ATP-CVP)
  • Data Center Unified Computing Systems (ATP-UCS)
  • Identity Service Engine (ISE)
  • Unified Contact Center (ATP-UCC) Enterprise

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business intelligence that enterprise contact centers require to drive performance and efficiency.

ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.

Additional information about ShoreGroup’s products and services can be found at http://www.shoregroup.com.

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and FieldWatch™, Sextant™ and THE ART OF IP™ are trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.

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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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