WomenCertified Announces that Pikeville Medical Center is Tops for Patient Satisfaction-AGAIN

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Selection of Pikeville Medical Center on list of “America’s Best Hospitals for Patient Experience” is based on women’s preferences

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We are especially proud that our female patients have selected us as one of the Top 100 hospitals for Patient Experience with the Women’s Choice award

Pikeville, KY– Pikeville Medical Center has again received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience. The award is based on female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.

Pikeville Medical Center’s mission is to provide quality regional health care in a Christian environment. We are especially proud that our female patients have selected us as one of the Top 100 hospitals for Patient Experience with the Women’s Choice award two years in a row. This is affirmation that the dedication and hard work of our more than 2,300 employees is making a difference in the lives of our patients. At Pikeville Medical Center, we strive for excellence every day!”- Walter E. May President/CEO of Pikeville Medical Center.

Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.

Hospitals qualify for this highly selective annual list based on an in-depth scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough consumer decisions,” said Delia Passi, CEO and founder of Women’s Certified. “When a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

About Pikeville Medical Center
Pikeville Medical Center offers more than 300 services ranging from cardiac and cancer care to orthopedic and neurosurgery programs. PMC has been named one of the Best Places to Work in Kentucky for five years. Modern Healthcare ranked PMC the #1 Best Place to Work in Kentucky and 5th in the nation. The nation’s only repeat winner of National Hospital of the Year, PMC is undergoing a 130 million dollar expansion, adding an 11-story medical office building and a 9-story parking garage. Pikeville Medical Center’s mission is to provide quality regional health care in a Christian environment. For more information, please visit http://www.pikevillehospital.org.

About WomenCertified®
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit http://www.womencertified.com.

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Cindy Johnson
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