Toronto, ON (PRWEB) October 01, 2012
Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Bruce Lebowitz has joined the customer experience and call center consulting firm effective immediately.
Bruce began his call center career over 22 years while working for Optima Direct where he managed client telemarketing programs for BMG, WNET and TimeWarner. Bruce then started call center marketing consulting practices within large ad agencies including Rapp Collins and Ogilvy. Bruce was also an early payer in the community and crowdsourcing space while at Participate Systems. Bruce has solved problems and created successful programs for many Fortune 500 companies including American Express, IBM, SAP, Verizon, ADT and DHL. He enjoys creating strategies and then actually working on making the strategies come alive in market. Most recently, Bruce has managed a call center for a healthcare start-up and managed all call-center marketing for BarclayCard, a top ten credit card issuer in the United States.
“We are excited to have Bruce on board”, said Taylor, “His experience working in the space between creating great brands and developing effective customer dialogues is well aligned with our vision of the customer experience. His passion, for working closely with marketing and operations staff to create programs that delivers excellent customer experiences, is really at the core of all we do”, said Taylor.
Bruce holds a Masters degree in Economics for New York University and lives in New York City with his wife and family.
About The Taylor Reach Group, Inc.
The Taylor Reach group, Inc. (Taylor Reach) was founded in 2003 to assist companies and organizations to deliver a superior customer experience by leveraging their contact center. Taylor has completed hundreds of strategic and tactical programs for many of the Fortune 1000, and Global 1000. With experience on four continents the experts at Taylor Reach have assisted companies with 10 to 10,000 agent positions improve the customer experience, operation efficiency and productivity of their call and contact centers. Taylor Reach principals have been recognized more than 30 times for their excellence in contact center operations.
For more information about The Taylor Reach Group, Inc. visit http://thetaylorreachgroup.com or phone Colin Taylor at 1 877-979-8692 ext 200