“The efficiency gains from Acuity directing us to the specific network components impacting the services we provide are incredible,” said Jeff Leslie President of ITS Telecom.
Orlando, FL (PRWEB) October 01, 2012
Metaswitch Forum 2012, - NetBoss Technologies, Inc., attending the Metaswitch Forum held at Rosen Shingle Creek in Orlando, Florida, today announced a 120-day trial program for the company’s Acuity Cloud FTTx service. Valid through 2012, the program offers early adopters a no questions asked cancellation clause.
Acuity, in full production at ITS Telecom in Martin County, Florida, utilizes patented Root Cause Analysis and Business Policy Analytics to bind customer affecting faults and performance degradation with Billing, Customer Care, and Trouble Ticketing data. Actionable information, including Google Map problem isolation, is available “anywhere, anytime” to executives, network operations, customer service, and field staff. Acuity’s remote access, Google map interface and analytics of OSS and BSS information in one view enables improved efficiency and lower cost of operations, as well as revenue protection through improved end-user experience.
Acuity’s goal is to eliminate end-user service outages proactively by identifying specific residential and business clients whose service is starting to degrade because of network issues - saving time and money by avoiding costly SLA violations and associated billing credits.
Acuity is an on-the-go system that lets field staff access customer information using such readily available devices as iPads or Tablets.
About NetBoss Technologies, Inc.
NetBoss Technologies, Inc. provides next generation OSS software-based solutions to communication service providers, improving their operational efficiency and quality of service. Providing precise and actionable “anywhere, anytime” information on networks and associated services, our products ensure revenue is protected through improved end-user quality of experience. NetBoss Technologies has hundreds of installations worldwide addressing the telecommunications, utilities, government, and public safety industry segments and is an active TeleManagement Forum member supporting open standards-based solutions. Visit us at http://www.NetBoss.com.
About Metaswitch Forum 2012
The annual Metaswitch forum brings together communication service providers, technology vendors and expert speakers from around the world. Presenting leading products, best practices, and innovative thinking, Metaswitch and our Mosaic partners are once again hosting more than 200 network operators at the Rosen Shingle Creek Hotel, Orlando, FL, for in-depth discussions on customer premise, network infrastructure and cloud-based solutions. This year’s event runs from October 1-4. For more information, visit http://www.metaswitchforum.com, search #MForum12 or follow @metaswitch.