Unveils the CREATE Help Desk Ticket Classification

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With a proven Help Desk ticket classification methodology, companies can Build a Help Desk ticket system classification scheme that increases Help Desk ticket metric reporting efficiency, enhance the Help Desk ticket escalation process and reduce overall Information Technology support costs., the proven source for Help Desk support transformation knowledge, today announced the CREATE Help Desk Ticket Classification method. CREATE allows companies to reduce the organization’s support costs by streamlining the Help Desk ticket classification process, quickly identify support trends and focus valuable Information Technology resources on targeted business process improvement.

“Not only are Help Desk ticket trends easier to identify but using CREATE reduces the Help Desk Agent handle time by providing a logical classification scheme for your Help Desk ticket system,” said Wayne Schlicht, owner. It is true that properly classified Help Desks tickets will initiate the correct knowledge base article presentations to the agents quickly in your Help Desk software.

CREATE is available now for you to review and apply to your organization. Learn more at

About is a leading provider of proven, industry standard Help Desk knowledge. For growing organizations, offers specific knowledge to enable great customer service while ensuring your support and Help Desk ticketing processes are efficient. We offer simple, logical and time test solutions for your Help Desk management and support needs.

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