AMC Technology Responds to Customer Demand with New Integration for Salesforce Open CTI

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AMC Technology, a leading global provider of enterprise and contact center application integration software, announced today a new product integration with Salesforce with added support for Salesforce Open CTI.

AMC Technology
Due to overwhelming customer demand, AMC is offering more products that support Salesforce and their new Open CTI platform. Our partnership with Salesforce has been incredibly well received by our joint customers.

AMC Technology, a leading global provider of enterprise and contact center application integration software, announced today it will soon be offering new product integration with Salesforce with added support for Salesforce Open CTI. As an extension of AMC Contact Canvas, support for Open CTI will be available November 1st, 2012.

“Due to overwhelming customer demand, AMC is offering more products that support Salesforce and their new Open CTI platform,” stated Anthony X. Uliano, Founder / CTO of AMC Technology, LLC. “Our partnership with Salesforce has been incredibly well received by our joint customers.”

With an Open CTI solution there is no desktop toolkit, making it truly a cloud solution. It is also browser and platform agnostic, which reduces previous compatibility problems. AMC Contact Canvas for Open CTI will support all of these updates as well as standard features like screen pop, hold, transfer, conference, and more. Visit appexchange or email sales(at)amctechnology(dot)com for more information on AMC Contact Canvas for Open CTI.

About AMC Technology
AMC Technology, LLC, is a global industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC Contact Canvas™ product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit http://www.amctechnology.com or contact sales(at)amctechnology(dot)com or +1 (804) 419-8600.

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