Opus Energy Emphasises its Commitment to Accurate Billing

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Opus Energy has reinforced its dedication to providing accurate billing by introducing new standards to better protect small businesses from receiving bills for previously unbilled power.

Opus Energy has volunteered new procedures to make sure that SMEs (small to medium-sized enterprises) will not be ‘back billed’ for their unbilled energy. This applies to unbilled power that was consumed more than two years before the bill being issued, if it was due to a fault by Opus Energy. From January 2014, the back billed period will be reduced even further to just a year.

The announcement of the new standards emphasises Opus Energy’s commitment to operating at the highest level of customer care. In doing so, Opus Energy are going beyond a code of practice for back billing laid out by the Energy Retail Association (ERA) which only relates to microbusinesses and covers a period of 3 years.

Opus Energy already takes steps to provide clear and accurate billing for its SME customers, including:

  •     Reading customers’ meters regularly
  •     Making it easier for customers to submit their own readings
  •     Reflecting customers’ meter readings in their bills

To meet the new standards, cooperation and input from customers is required, including:

  •     Providing Opus Energy with regular meter readings
  •     Making their meters readily accessible for Opus Energy to take readings
  •     Providing Opus Energy with meter readings when moving into a new property, with a correct name and address
  •     Taking final meter readings when leaving a property

Managing Director of Opus Energy, Charlie Crossley Cooke, has commented: “We’ve always had a voluntary back billing time limit of 3 years in place, but we felt it was only right to go above and beyond this voluntary standard as we recognise that it’s in the best interests of our customers. We are changing our internal processes so that by January 2014 we will be able to clearly show our commitment by further reducing the back billing limit to 1 year.”

The ERA’s code of practice is available on the Policy for Microbusinesses section of the Energy UK website, if you require further information on the ERA and Opus Energy’s responsibilities.

For information on Opus Energy’s back billing policies, the customer services department (who can be contacted on 0843 227 2377) will be happy to answer any queries.

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Lisa Donohue
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