Dallas, Texas (PRWEB) October 02, 2012
Telligent, a leading provider of social community software for the enterprise, today announced that it is acknowledged by Gartner, Inc. as a Visionary in the ‘Magic Quadrant for Social CRM’ report.
According to Gartner, Social CRM is “a business strategy that generates opportunities for sales, marketing and customer service, while also benefitting online communities.” (1)
“We view Telligent’s inclusion as a Visionary as a testament to our focus on helping customers improve their businesses through social customer engagement,” said Megan Yunker, VP Marketing of Telligent. “Customers such as Cadbury, Rackspace and Microsoft create online communities for enhanced marketing, sales and customer service, an important differentiator in the market and a critical way brands can build better customer experiences.”
Gartner reports that, “hype around social applications by sales, marketing and customer service departments has exploded during the past two years as companies implemented social applications mostly as experiments or for tactical purposes.” Gartner goes on to say that “successful social CRM vendors will provide clear benefits for companies and communities, with multiple use cases for sales, marketing and customer service processes.” (1)
“We are very proud that Gartner recognizes Telligent as a Visionary in the social CRM market,” said Telligent Founder and CTO Rob Howard. “I believe it is a direct reflection of how we help brands connect with their customers through social engagement. And, our innovation in social CRM will continue to gain momentum as we focus on how social, reputation, and mobile intersect to help brands further these invaluable customer relationships.”
Telligent recently closed its fiscal year on July 31, 2012. The year was highlighted by a significant increase in new customers and partners, growth in new markets throughout Asia Pacific, the acquisition of Leverage software and new product releases.
(1) Gartner, Inc. “Magic Quadrant for Social CRM” by Adam Sarner, et al. September 27, 2012
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Telligent powers online communities and enterprise social networks that are essential to business. Global brands including Cadbury, Dell, Investec, Microsoft, Oxfam, Rackspace, Sitecore and Susan G. Komen for the Cure trust Telligent to transform their business with social. Telligent software helps companies empower their customers, employees and partners with social collaboration tools that drive real business value: higher sales, lower costs and bigger ideas. Our commitment to customer excellence is matched only by our dedication to community service, a people-first philosophy that defines our brand promise. For more information, visit Telligent.com or connect with us on Twitter and Facebook.