New Owners Excited about On-Site Computer Repair Franchise Purchase

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Jay Elfman and partner Gabriel Medine purchased the national franchise rights to Lucky Gorilla Computer services in July 2012. Lucky Gorilla's home office currently services the MetroWest and Central Massachusetts areas with ON-SITE computer services and networking solutions. Its mantra is you can call them 24 hours a day, seven days a week, and they promise you will speak with a LOCAL, knowledgeable representative who will happily set an appointment for you. The Franchise has solutions to fit the needs of all clients, from individuals to large businesses.

Lucky Gorilla Computer Services

Ending up Doing it Yourself:

In early 2003, Rick Fulton had a problem with one of his home PCs and needed to find an expert to help him fix it. After extensively searching in the local telephone book and the web, it looked like he had found a place to do the work.

He unplugged all those wires…printers, modems, and iPods – then carried the PC down the steps out to his car and set off to find the repair shop.

After getting lost, he eventually found the repair shop. He lugged the computer through the narrow door and dropped it on the front counter. The “helpful” teenager at the counter told Rick he would call in a few days. A week later he was told the hard drive was damaged and the PC would be fixed in 4 days….

….Four days later, he went to pick-up the PC and found the door was locked and the business closed due to a death in the family. Two weeks later he finally got his computer back… along with an outrageous repair bill.

There had to be a better way!

Over the next 2 or 3 months, Rick thought about how frustrating his recent experience with computer repair shops had been and decided to do something about it. There was, however, a big problem – he didn’t know the first thing about fixing a computer!

Rick’s expertise was in marketing, sales, and running profitable companies. So now what?

He spent the next year talking to anyone who would give him 5 minutes about the computer repair industry. After hundreds of telephone calls, countless hours of research, and numerous in-person interviews… it became very clear.

Being able to fix a computer was not the problem!

In fact, there were plenty of “computer repair entrepreneurs” trying to make a living at fixing computers who were miserable failures. The problem wasn’t whether they could fix a computer. The problem was they couldn’t find enough customers on a continuous basis to make their business work for them. And the very few who could find enough customers got buried under the operational logistics of a managing a computer repair business.

A business was born!

Rick created a system by which a person with intelligence and drive could successfully develop and grow a computer service business and he began to Franchise it under the Lucky Gorilla trademark. The Leger family of the Worcester area purchased one of the first Lucky Gorilla franchises in 2007 and grew it into the large, regional, on-site computer services company that it is today. And now with the Capital infusion and industry experience of Jay Elfman and Gabe Medine, the goal of Lucky Gorilla is to expand the geographical reach and breadth of its computer-related services to customers in need throughout the state of Massachusetts.

The Mantra is simple:

    Fast & friendly service
    Competitive pricing
    Expert technicians

"It has been a seamless transition thus far", states Jay Elfman, President. "From all of our Team here at Lucky Gorilla Computer Services, we look forward to servicing your technology needs."

For more information, visit or call 877-71LUCKY (58259)

Jay Elfman, President

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