Mindover Software Customizes SageCRM for Medicaid Services Provider

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Austin-based Sage CRM reseller completes a customized version of SageCRM to help Mays Plus, Inc. manage, track and report on its expanding case load of Medicaid patients in Oklahoma.

Mindover Software (http://www.mindovercorp.com), a business software consulting firm and Sage CRM reseller with offices in Austin, Dallas, San Antonio and Boise, announced it has completed a customized application based on SageCRM for Medicaid services provider, Mays Plus, Inc.

According to Lloyd Smith, President of Mindover Software, the project conception was actually very simple: transfer information about planned Medicaid client visits from a state-run billing system known as AuthentiCare into SageCRM so that Mays Plus could run its operations more efficiently. “Business process improvements often begin with a simple concept in mind,” noted Smith. “It’s the work that’s needed to execute the simple concept that often proves challenging. Still, the out-of-the-box flexibility of SageCRM actually made the development of a fairly sophisticated system much easier than if we had started from scratch.”

Mays Plus, which provides Medicaid program members in Oklahoma with routine home visits and medical services on behalf of the state as well as Private Pay clients, experienced challenges managing ever-changing participation standards from the state of Oklahoma’s state-approved Medicaid billing system, AuthentiCare. “We were managing two systems that didn’t see each other and we needed a solution that helped us run more efficiently while ensuring our level of care was not compromised,” said Barbara Wright, CEO/Administrator of Mays Plus. “We are falling in love with the SageCRM solution Mindover Software designed for us more and more as the installation wraps up. It truly is a clinical monitoring system that allows my team to manage all aspects of the business with less manpower and fewer problems.”

The new SageCRM clinical monitoring system allows Mays Plus to import case visits scheduled and confirmed in AuthentiCare, a telephone-based system, and populate a variety of fields across the CRM application. “We now have more realistic timelines of service provision resulting in more effective access to patient status, staff performance and administrative requirements such as billing and resource availability than we ever had with the old system,” said Wright. “Reports that took my team hours to produce now take minutes with SageCRM. Time savings like that mean we can spend more time monitoring and providing top quality care for our clients, which is our most important goal. The ability to import data and to retrieve it in a multitude of applicable reports has been nothing short of fantastic. We are actually able to monitor service provision much more than we originally anticipated with SageCRM.”

The cost of the new SageCRM systems also appealed to Wright. Compared to the prior system used by the company, the new CRM clinical monitoring system will likely pay for itself within 18 months. “The system saves us time, manpower requirements, helps us do our job better, and costs us less annually than our past software,” Wright observed. “We believe SageCRM will help us to monitor and manage our organization without the pain and manual work-arounds that used to drive my team crazy.”

Wright also mentioned how impressed she was with the performance of Mindover Software’s development team throughout the CRM project. “We have been extremely pleased with the accessibility of the implementation team at Mindover Software,” she said. “They have been great to work with and were always quick to respond to any issues with solid solutions.”

About Mindover Software
Mindover Software is a Sage business software reseller which offers a broad range of accounting, ERP and CRM software including Sage 100 ERP, Sage 300 ERP and SageCRM. From offices in Austin, Dallas, San Antonio and Boise, Mindover Software’s team of professional consultants help companies achieve greater efficiency, cost savings and profitability. For more information visit our website: http://www.mindovercorp.com.

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