Mike’s Carwash Slashes Employee Turnover and Hires Candidates Who Shine With PeopleClues Employment Assessments

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In a just released small business best practice case study, Mike’s Carwash reported a reduction in turnover by 25 percent in one year. Working with PeopleClues partners and pre-employment assessment providers Success Performance Solutions and Chrysalis Corporation, Mike’s Carwash modernized its employee selection practices, adding PeopleClues’ web-based, user-friendly pre-employment assessment system to its screening process. “We attribute much of that improvement to PeopleClues,” says Tom Wiederin, Human Resources and Recruiting manager at Mike’s Carwash.

After reviewing the way that we analyzed assessment results, combined with some additional compensation and benefits changes at the company, we were able to reduce turnover by 25 percent in one year. We attribute much of that improvement to PeopleClues.

Mike’s Carwash is one of the first-established carwashes in the United States. With 42 locations, the national industry leader provides service to its customers by hiring 400-500 wash associates each year. While Mike’s Carwash, previously selected as one of the top small workplaces by the Wall Street Journal, assessed candidates across its locations prior to using PeopleClues, it still experienced high turnover rates, wasting company resources and productivity hours.

Previously, Mike’s tested candidates by paper and pencil pre-employment assessment. They were not administered until the middle of job candidate screening. Screening as many as one thousand candidates each week, and with an estimated 41,000 candidates completing pre-employment assessments for Mike’s Carwash each year, the company saw an opportunity to improve its process as it planned to migrate its assessment and application processes online.

Since Mike’s Carwash upgraded and centralized its screening processes using PeopleClues assessments, the company has experienced a 25 percent reduction in turnover and increased its hiring percentages. Tom Wiederin, Human Resources and Recruiting manager at Mike’s Carwash, estimates that the company previously hired one individual for every 100 walk-up applicants at a location; now they hire one for every 16 candidates advanced to a hiring manager for consideration at the location.

An added benefit of the company’s new screening process is improved compliance. With records maintained online, and hiring decisions that are supported by results from a scientifically-based and valid assessment, Mike’s Carwash is confident that they’re meeting compliance requirements: “Anyone who has ever been subject to an audit can tell you that an outside entity going through records from dozens of locations is challenging. Having this centralized and defensible data all under one roof is a necessity for our kind of operation,” Wiederin noted.

“Employers are tired of hiring the wrong people – employee turnover and hiring mistakes are costly. And the stress associated with bringing poor-fit individuals on board is simply devastating especially for a small business. Small business is wondering if there’s a better way to reduce turnover. That’s where PeopleClues’ assessments come in to play. Organizations can be proactive and understand the behaviors and personalities that make an individual a right fit and successful on the job, and then quickly identify those candidates who are a good match,” commented Ira Wolfe, president of Success Performance Solutions.

PeopleClues assessment system provides online, easy-to-use pre-employment tests that are affordable for small business. PeopleClues software includes employee attitude, personality fit, and general reasoning assessments. Job Benchmarks are available for over 100 jobs in nearly a dozen industries. For a free demo, sample report, or 7-day trial account, contact Success Performance Solutions at 800-803-4303 or visit http://bit.ly/PeopleClues.

Download the complete business case study about how Mike’s Carwash used PeopleClues pre-employment tests to lower turnover and improve their hiring practices.

About Success Performance Solutions
Success Performance Solutions, http://www.successperformancesolutions.com, is an employment testing firm specializing in helping small business to screen employees faster, hire smarter, and retain longer. In addition to pre-employment testing, Success Performance Solutions provides leadeship assessments, online performance review software (SimpleEvals) and applicant tracking software.

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Ira Wolfe
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