Blue Bell, PA (PRWEB) October 04, 2012
CoreDial, LLC, a leading cloud communications software and services provider, today announced the production quality beta release of its Operator Console. This Operator Console is immediately available to all CoreDial Partners and end-users as a beta application, and offers a robust feature set that provides unified communications and agility for end-user customers.
The browser-based console enables CoreDial partners to provide their customers with real time access to features such as presence, click-to-dial, and call control for transferring, parking, and managing conference bridge calls. The application also offers live monitoring and reporting on call center operations. With the CoreDial Operator Console, a user can easily manipulate and direct calls to create a seamless experience for both internal and external parties, and for both inbound and outbound calls. The CoreDial Operator Console is the first of a series of planned applications that will leverage the companies new cloud based API. The Operator Console supports all major browsers, including mobile browsers such as iOS and Android.
“The CoreDial Operator Console provides our partners and their end-user customers with a valuable, feature rich, and cost effective solution that is typically available only through premise-based systems,” said Alan Rihm, CEO of CoreDial. “Designed to streamline communications, and improve business processes for customers, the Operator Console is available immediately to all our partners as a production quality beta application. Many of our partners already have the new Operator Console in production with their end-users, and the feedback has been extremely positive. Our team worked long and hard to deliver this robust capability in a true white label, multi-tenant environment, and it demonstrates our ongoing commitment to providing CoreDial partners with industry-leading features that help them succeed.”
The Operator Console is available to all CoreDial partners, with no additional fees required.
“One of the first things I noticed when we activated our first end-user Operator Console through CoreDial, is that it required virtually no setup,” said Thomas Jacobs, CEO of BNCVoice. “In the past we’ve used a standard client-server technology that cost more and was somewhat complex to set up and configure. With this new feature, we simply activate the service for an end-user customer, and log in. Everything is there and ready to use based on how the customer is already configured. Features like this from CoreDial help us to continue to compete and win business, while delivering tangible value to our customers.”
About BNC Voice
Based in Westchester County, New York, BNCVoice support business customers in NY, CT, NJ, MA, OH, KY, WV and FL. Our services include cloud based VoIP business telephones, Virtual Office, faxing, and electronic faxing. BNCVoice is committed to servicing our business customers as if we are an extension of their business. Our best-in-class service and support organization has proven to be a great asset to our Partners and customers. For more on BNCVoice, visit http://www.bncvoice.com.
About CoreDial, LLC
Based in Blue Bell, Pa., CoreDial cloud software and services enable companies to quickly and cost effectively sell, deliver, manage, and invoice for high quality, private labeled cloud communication services including hosted PBX, VoIP and SIP trunking services. With no hardware or software to buy, our customers deliver valuable end-user solutions, while creating margin rich recurring revenues and building value in their brand.
For more information, visit http://www.coredial.com.