Vancouver (PRWEB UK) 4 October 2012
Syed Hasan, President and CEO of ResponseTek, a Vancouver-based, global leader in Customer Experience Management (CEM) software solutions, has been named an Ernst & Young Entrepreneur Of The Year® 2012 Finalist in Information Technology. Entrepreneur Of The Year shines the spotlight on game-changing entrepreneurs who continue to drive sustainable growth and job creation.
Syed has achieved this distinction as a pioneer in the customer experience industry. Having founded ResponseTek in 1999 in Vancouver at a time when product support did not exist, Syed has remained true to his vision. Today, customer experience management is a multi-million dollar industry and he leads a market-leading company with enterprise clients across telecoms, financial services, retail and travel in North America, Europe, Asia and Australia.
“It is an honour to be selected as a finalist for Entrepreneur Of The Year,” states Syed. “ResponseTek has been a leader in Customer Experience Management software for over 10 years and I am extremely proud that the leadership and innovation our company is known for around the world is being recognized by our peers in the business community. I have a strong team that has been with me for a long time, and I am very proud to share this recognition with them.”
Entrepreneur Of The Year celebrates the contribution and spirit of entrepreneurs everywhere. The Canadian program is in its 19th year of honouring the country’s most impressive entrepreneurs from all areas of business. Award finalists are chosen based on their vision, leadership, financial success and social responsibility.
“This year’s Pacific Entrepreneur Of The Year finalists are true leaders in their fields and champions in their communities,” says Ron Voyer, Pacific Director of Entrepreneur Of The Year. “At Ernst & Young we’re proud to recognize the contributions of these business leaders in Canada and around the world.”
The Pacific winners will be announced tonight and the overall winner will represent the region at the national gala held in Toronto on January 16, 2013.
With over 12 years of experience, ResponseTek is the leader in customer experience management software solutions for the enterprise market. The ResponseTek Listening Platform™ is implemented by leaders in the telecom, insurance, financial services, tourism and retail sectors. With its unified view of the customer across multiple touch points – retail, contact center, technical support and online included – a single system is delivered that integrates channels, lines of business and countries. ResponseTek is headquartered in Vancouver, Canada, with offices in Toronto, Canada and London, UK.