Collection Company, Rapid Recovery Solutions, Responds on Brand Reputation in Debt Collection

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When collecting on behalf of a business, debt collection companies must use professionalism because they are representing the brand when collecting the owed amount from customers.

On October 7, 2012, Rapid Recovery Solutions, a debt collection company, responded to an article on brand management by debt collection agencies.

In an article from, Dina Sha’altiel released some advice on the emphasis on brand management for debt collection agents and how to achieve it. According to Dina, when a customer is contacted regarding a bill, he/she connect the debt collection company to the original business that is owed money. Thus any interaction can reflect negatively or positively on the business and its brand.

Dina Sha’altiel goes on to add, “There are four pillars of success in brand reputation management: training, compliance, quality assurance, and customer experience.”

Every one of them is important for any collection company. If ignored, it can ruin the relationship between a brand and its customers. Finally, her article leaves her audience with one last thought, “Brands must look to partner with an organization that perceives value not only in moving debtors into repayment plans, but also in preserving the positive relationship between the consumer and the brand. This will yield long-term value to everyone involved.”

In response to the article, John Monderine, president and CEO at Rapid Recovery Solutions stated that those are the basic principles his company follows. “Competence and compliance are the right way to do business. You catch more flies with honey not vinegar” he added.

Established in 2006, Rapid Recoverys Solution is stationed at the highest point of peaceful Long Island. Rapid Recovery Collection Agency is committed to recovering your money. We believe that every debtor has the ability to pay if motivated correctly. We do not alienate the debtors; we attempt to align with them and offer a number of ways to resolve not only your debt but also all their debts.

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